Service Manager

Service Manager – Learning Disabilities | Rochdale | Full-Time, Permanent 

Location: Rochdale
Hours: 38.5 hours per week (Monday to Friday, with on-call duties and some out-of-hours work)
Contract: Full-time, Permanent
Salary: Competitive, based on experience

Do you have a passion for providing high-quality, person-centred care for individuals with learning disabilities and autism? Are you looking for a leadership opportunity within a supportive, forward-thinking organisation? If so, we want to hear from you!

We are seeking a Service Manager to join our team in Rochdale to help lead and develop our services, ensuring compliance with care standards and making a meaningful difference in people’s lives.

Key Responsibilities

• Lead daily operations in the absence of the Registered/Deputy Care Manager.
   

• Support with Care Quality Commission (CQC) registration and inspection processes.
   

• Manage and support the care team through regular supervisions, appraisals, and training.
   

• Conduct comprehensive assessments and create person-centred care plans and risk assessments.
   

• Develop rotas that reflect the needs of service users and staff availability.
   

• Ensure timely reassessments and plan modifications in line with individual needs.
   

• Assist with recruitment, inductions, team meetings and ongoing team development.
   

• Promote safeguarding and uphold health & safety standards.
   

• Build strong relationships with families, carers, funders and external agencies.
   

• Monitor quality of care and strive for continuous improvement in service delivery.
   

• Attend external events and build local partnerships to grow and enhance the service.
   

What We’re Looking For

Essential:

• Proven experience in a similar management role in the care sector.
   

• Background working with individuals with learning disabilities and autism.
   

• Strong leadership, communication and organisational skills.
   

• A clear understanding of person-centred care, safeguarding and risk management.
   

Desirable:

• Experience in service development and partnership working.
   

• Familiarity with CQC standards and inspections.
   

Our Values

We’re looking for someone who shares our values of:

• Respect & Dignity – treating every individual as unique and valued.
   

• Compassion – leading with empathy and understanding.
   

• Commitment to Quality – consistently aiming for the highest standard of care.
   

• Improving Lives – encouraging independence and better outcomes.
   

• Working Together – engaging openly with families, colleagues and partners.
   

What We Offer

• Flexible Working: Full-time permanent contracts with flexibility to support work-life balance.
   

• Comprehensive Training: Access to the Optimo Learning Academy for continuous development.
   

• Career Progression: Clear pathways for advancement within our expanding organisation.
   

• Supportive Team Environment: Be part of a dedicated and friendly team.
   

• Employee Assistance Programme: Health Assured EAP – confidential mental health and wellbeing support.
   

• Reward Gateway: Exclusive discounts, rewards, and recognition for everyday spending and exceptional work.
   

• £250 Refer-a-Friend Scheme: Recommend a friend and receive a bonus when they join the team!

HPINDOR