Applicant - CLM Non Voice

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value.  We call it One Sutherland.

Job Description

• The associate will handle queries relating to products and services over live chat and emails.
• The associate will be responsible for timely and accurate support to customers with a strong focus on high standards for the role.
• Demonstrates end-to-end ownership of every interaction coupled with proactive problem-solving and provides exceptional support to our customers.
• Both freshers and experienced can apply.
• Excellent verbal and written communication is mandate.

Qualifications

High School Diploma or Equivalent and above (Graduation is not mandatory)

Additional Information

• Work location - Perungalathur, Chennai
• Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week
• Perks: Cab facilities available (within 25 Kms of office location)

Disclaimer

Sutherland never asks for payments or favours for job opportunities.

If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com