Who we Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

Reporting to our Director of Sales, the Senior Manager, Sales Execution leads internal contact center sales operations by managing a team of supervisors and ensuring the successful execution of frontline sales initiatives. This leader is responsible for driving day-to-day performance, coaching accountability, and incentive adoption across all internal pods. The role acts as a key execution arm of Sales leadership—turning strategy into action through strong routines, clear expectations, and direct oversight of coaching, reporting, and agent performance trends.

This role is based in Naperville, IL office. A regular in-office schedule (Mon-Fri) is required, as our office environment is a key driver of our company culture and employee experience.

Responsibilities include but are not limited to:

Directly manage internal supervisors to ensure consistent coaching quality, cadence adherence, and KPI delivery.
Own field-level execution of sales campaigns, script rollouts, training reinforcement, and incentive activation.
Enforce red flag coaching standards and ensure proper documentation and follow-up occurs across pods.
Partner with QA and Training to identify execution gaps and translate trends into corrective actions.
Support the rollout and adoption of cross-sell offers, upsell flows, and new product bundles.
Drive consistency in bundling behavior, probing, objection handling, and sales closing techniques.
Maintain daily and weekly execution rhythms including standups, huddles, tracker reviews, and calibration.
Provide floor-level visibility into agent performance and coaching needs for leadership.
Represent the internal sales team in cross-functional conversations with Marketing, Training, QA, WFM, and Product.
Serve as a performance escalation point and ensure supervisor engagement with underperforming agents.
Monitor adherence to campaign priorities and track delivery on strategic initiatives.

We’re Excited If This Is You

Experience and Qualifications of the Role

Proven ability to drive floor performance across diverse sales environments.
5+ years of experience in a sales leadership role with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay. Ideally, 5+ years direct management of sales agents, and 5+ years of managing sales supervisors.
Strong coaching inspection and QA alignment skills.
Experience running initiatives: campaign rollout, incentive launches, adoption monitoring.
Highly organized; excels with structured tools (Asana, dashboards, trackers).
Comfortable escalating risks and providing field-level feedback to senior leadership.
Strong communicator and cross-functional partner (QA, WFM, Training, Ops).
This leader is positioned to grow into a Director-level role over time.
Will work closely with Sales Coach(es), Supervisors, and Vendor Managers to align execution rhythm.
May be asked to lead special projects and performance recoveries (e.g. bundling plans, routing pilots).
Must thrive in fast-paced, results-driven environments.

Computer Skills Needed to Perform the Job  

Proficient in Microsoft Excel, Word, Outlook.
Familiar with Salesforce NGCC or equivalent CRM platforms.
Experience with QA evaluation tools, reporting dashboards, and incentive tracking systems.

Education

Bachelor’s degree preferred. High school diploma or GED (or equivalent work experience) required.

Certificates, Licenses, Registrations

N/A

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $115,000 - $172,600 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies
Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Developing Direct Reports: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Problem Solving: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process. Organizing: Can marshall resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.