Who we Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

Reporting to our Director of Sales, the Sales Performance Lead plays a critical role in driving consistent frontline execution across internal sales teams. This individual supports performance accountability by tracking coaching activity, surfacing behavioral gaps, and ensuring agents are following the approved product cadence. While not a people leader, this role directly influences the quality and consistency of agent interactions.

This role is based in Naperville, IL office. A regular in-office schedule (Mon-Fri) is required, as our office environment is a key driver of our company culture and employee experience.

Responsibilities include but are not limited to:

Conduct live call listening, side-by-sides, and post-call breakdowns to identify high-impact coaching opportunities.
Deliver focused coaching to agents or small pods based on observed behaviors, conversion rates, QA scores, and performance data.
Develop sales performance tools (talk tracks, rebuttals, job aids) aligned with current campaign priorities and partner expectations.
Partner with QA, Supervisors, and Senior Manager to recommend action plans for at-risk agents or teams.
Monitor daily performance dashboards and flag patterns in bundling gaps, missed offer opportunities, or scripting missteps.
Participate in huddles and coaching calibration sessions to ensure alignment across coaching actions and execution standards.
Lead periodic “sales mastery” workshops or micro-sessions focused on common objections, product knowledge gaps, or offer walkthroughs.
Track coaching impact by agent and provide feedback loops to Supervisors and Leadership.

We’re Excited If This Is You

Experience and Qualifications of the Role

2+ years of contact center sales experience; coaching or team lead experience preferred.
Deep understanding of sales process, probing, and product cadence.
Strong follow-through and ownership over execution accountability.
Comfortable using Salesforce and analyzing data to identify trends.
Excellent communication skills with experience supporting supervisors and agents.
Strong understanding of sales psychology, customer objections, and closing behaviors.
Comfortable with performance data and QA interpretation.
Proven ability to engage others, give feedback constructively, and follow through on action plans.
Experience with scripting, bundling strategies, and sales closing strategies.

Computer Skills Needed to Perform the Job  

Proficient in Microsoft Excel, Word, Outlook.
Comfortable navigating CRM and QA tools (Salesforce NGCC preferred).
Able to quickly learn internal reporting platforms and dashboards.

Education

Bachelor’s degree preferred. High school diploma or GED (or equivalent work experience) required.

Certificates, Licenses, Registrations

N/A

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $49,000 - $69,960 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies
Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Approachability: easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked of balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.