Logistics Specialist

ABOUT PLAUD AI

PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details.

We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally.

Visit https://www.plaud.ai to learn more.

WHY JOIN US

• Join a skyrocketing team where your impact drives success and your career reaches new heights, along with what we have achieved, as shared below.

• Global Leadership: Positioned uniquely to lead the future of work by leveraging innovative AI-driven devices and solutions.

• Founded in December 2021: Bootstrapped, profitable, and experiencing explosive growth.

• 10x Revenue Growth: Achieved 10x revenue growth for two consecutive years, reaching a $100 million run rate, with expectations for even greater expansion in 2025.

• Proven Product-Market Fit: Over 700,000 devices shipped globally since November 2023, with users engaging for an average of 30 hours per month to enhance productivity.

• New Initiatives: Expanding from consumer-focused products to industry-specific solutions and enterprise-level services.

• Loved by Professionals: Our products are trusted by professionals in sectors such as healthcare and sales, where conversations drive success.

WHAT YOU WILL DO

1. ERP System Order Management

   • Manage order dispatching from overseas ERP systems to logistics partners’ platforms, ensuring timely and accurate processing.

   • Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams for rapid troubleshooting.

   • Optimize ERP order-to-logistics-channel matching rules (e.g., prioritizing delivery speed or cost efficiency) based on business requirements.

   • Conduct regular testing and validation of system rules to ensure logical and efficient order allocation.

2. In-Transit Logistics Exception Monitoring & Resolution

   • Monitor real-time status of last-mile shipments to identify exceptions (e.g., delivery delays, lost parcels, address errors).

   • Proactively address exception tickets from logistics partners, collaborating with carriers and customer service teams to drive resolutions.

   • Develop standardized workflows for recurring issues (e.g., customs clearance failures, last-mile delivery failures) and implement process improvements.

3. Data Reporting & Analysis

   • Compile weekly/monthly reports on exception order types, volumes, and resolution progress.

   • Investigate root causes of ticket surges (e.g., system failures, carrier service fluctuations, promotional impacts) and propose actionable optimization strategies.

   • Track key performance metrics (e.g., delivery timelines, logistics exception rates) and drive corrective actions.

4. Cross-Department Collaboration & Process Optimization

   • Collaborate with IT teams to enhance ERP system functionalities and improve order automation efficiency.

   • Partner with customer service teams to communicate logistics exceptions proactively, minimizing client inquiries and complaints.

   • Work with overseas warehouse operations to refine outbound processes and reduce logistics issues caused by upstream operations.

WHAT YOU WILL BRING

• Bachelor’s degree or higher; preference for Logistics Management, Supply Chain, or related fields.

• 2+ years of experience in logistics systems operations or exception handling, with familiarity in ERP/WMS/TMS system logic.

• Proficiency in Excel/SQL for data analysis and root cause identification.

• Strong sense of accountability, ability to multitask, and excellent cross-department communication skills.

• Experience in international logistics workflows; fluency in both English and Mandarin(written and spoken) as working languages.

GREAT TO HAVE

• Practical experience in managing last-mile logistics for overseas warehouses (e.g., coordinating with carriers like FedEx, UPS, DHL).

• In-depth knowledge of international customs clearance procedures and reverse logistics workflows for product returns.