About Balt

Our purpose is to improve the lives of 150,000 patients in 2026.

Our story

Balt is a rapidly growing pioneer in an exceptional field. For 45 years, Balt has been leading the way - collaborating with physicians and institutions to develop elegant medical devices. Our products are being used by physicians across the world, and we have 13 offices in 11 countries – and counting.

We introduced one of the first neurovascular intervention devices in 1977 and now offer the world's broadest portfolio of medical devices for stroke. As the premier global neurovascular platform always seeking to expand beyond boundaries, we are now bringing our innovation to the peripheral vascular space.

We are proud of our mission, our people, and the incredible work we accomplish together as we empower physicians to save lives.

Why Join Balt? Join a passionate team, dedicated to making a difference.

Working at Balt means giving meaning to your work! Pride is a strong part of our identity.
We are a close-knit team, with strong mission, vision and values that guide our day-to-day.
Recognition of work, respect, and our multicultural community are key aspects of the employee experience and contribute to our continued success.
No matter the country, we take care of you.

Would you like to be part of story? Don't hesitate and come and join us.

About this opportunity - Customer Service Representative

Description:

Responsibilities include customer service support and activities and order processing and invoicing as listed below:

Job Responsibilities:

Customer Service support to include, but not be limited to
Answering incoming customer calls, emails and/or faxes
Processing customer orders, both verbally and electronically
Confirming order accuracy
Processing sales orders and distributing to fulfillment team
Processing customer order confirmations
Tracking confirmations to the customer and field team
Paperless filing, ensuring all documents are attached to corresponding sales order
Comfortable with speaking to customers and reps over the phone
Supporting field team
Assisting in processing, distribution and/or researching
Processing field inventory requests
Creating / distributing customer Invoice
Researching customer status requests
Processing Inventory Returns in Sage/RA log maintenance
Issuing RA numbers
Expiration and exchanges
Truck stock
Consignment amendments
Receptionist
Back-up
Other duties as assigned

Qualification Requirements:

High School Diploma
1-2 years Customer Service experience/ (Medical Device a plus)

Skills:

Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness.
Efficient and accurate processing of customer requests
Ability to effectively articulate and communicate with customers, management and employees, in both verbal and written communications
Strong problem-solving and planning skills, with an attention to detail, thoroughness and organization.
Ability to analyze information and processes.
Motivation to develop and maintain internal and external relationships.
Commitment to ethical behavior with a willingness to adhere to all company policies and current financial legislation.

Pre-requisites / Job Experience:

Experience in clerical, administrative, corporate environment
Proficient in Excel, Word, Outlook, and order entry platforms (ERP experience a plus)

Physical Requirements:

Moderate standing or walking.
Extended periods of sitting.
Heavy computer use.
Light lifting.

Work Environment:

Working conditions are normal for an office environment.

The above information on this description have been designed to indicate the general nature of work performed by employees within this position. This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities. tasks, and duties, and does not limit the assignment of additional duties for this position.

Balt Group is an Equal Employment Opportunity employer.

More information on www.baltgroup.com

Please be aware of a current job offer scam perpetrated through the use of the internet. The scammers frequently misappropriate and use a company’s log and photos to give the appearance of legitimacy. The scam preys upon those seeking employment and uses false and fraudulent offers of employment with employers, such as Balt Inc to steal from the victims. Balt believes that one of the best ways to put a stop to this scam is to make sure you are aware of it. Balt’s job recruitment process involves live communication: in person, telephone, and/or video interviews in most cases.

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Pay Range$50,000—$56,000 USD