Technical Account Manager

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

❗️Please note that this role is office based for Sofia, Bulgaria (51, Blv. „Cherni Vrah“, Office „X“).

❗️If you need to be relocated, we take care of the process.

 

✅ Responsibilities:

✔️Keep records of all updates on the provider’s side;

✔️Resolving any cases arise while launching a provider to our company;

✔️Have developed deep communication ties with providers;

✔️Be fast and polite during communications with providers;

✔️Daily routine/current tasks from supplier or PMs;

✔️Connecting providers on our brands;

✔️Whitelist IP and Callback URLs interchange;

✔️Working with credentials from the providers;

✔️Adding credentials on all brands;

✔️Meeting the deadlines from the company and providers.

 

✅ Requirements:

✔️English at least intermediate level;

✔️Attention to details;

✔️Experience in IT company on position that requires communication with partners or clients;

✔️Teamwork skills.

 

✅ Nice to have:

✔️Knowledge of integration processes.

 

✅ Why Sofia Stars? 

✔️Official employment and full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

✔️Competitive salary and attractive bonus scheme;

✔️Working in a dynamic International company;

✔️Birthday celebration present;

✔️Ability for career and professional growth within the company;

✔️Sportscard (Multisport) – partly covered & team-building events and activities;

✔️Sunny, spacious office;

✔️Wedding and newborn gifts;

✔️Breakfast, food vouchers, fruits, and snacks available in the office.

Ready to shine? Let’s make it real.