Come explore the Power of Possibility with a career at SPS!

The Workplace Experience Ambassador oversees the administrative function of the office including property and office management, mail/supply, technology and security.

Overall, this position ensures the office runs as smoothly as possible for the firm, so that staff can focus on their work objectives.

Duties and Responsibilities:

Provides reception/concierge (front-of-office) coverage and delivers 5-star customer service to all employees and guests.
Inspects general office space and equipment using a provided checklist; creates detailed work orders with photo uploads to initiate and track repairs.
Manages breakroom organization, cleanliness, and restocking, including oversight of the healthy snack program; maintains Business Service Center and monitors office supply levels, replenishing as needed.
Coordinates onboarding of approved on-site vendors and supports the Sr. Regional Property Manager and Critical Environments team in evaluating vendor performance.
Ensures conference rooms are clean and properly arranged per floor plan; provides first-level response and support for local technology and AV issues.
Receives and distributes inbound mail and packages; manages outgoing mail/package transactions and delivery to employees.
Assists with ergonomic reviews and setups, including delivery and installation of approved accessories; handles desktop and peripheral logistics (e.g., delivery/pickup of computers, and inventory management of mice, keyboards, docking stations).
Supports health and safety tasks such as battery recycling, AED/first aid monitoring, and ergonomic accommodations.
Provides administrative support for Corporate Security, Safety & Health initiatives including badge/access control, visitor registration, onsite fingerprinting, badge issuance, incident reporting, and coordination of CPR/first aid training and emergency preparedness drills with building management.

Qualifications and Education Requirements:

High school diploma or equivalent, with 1+ year of relevant experience (e.g., concierge, admin support, hospitality, facilities, or mailroom).
Excellent communication, customer service, and interpersonal skills.
Proficient in Microsoft Office and familiar with general office equipment and online systems.
Strong multitasking, time management, and problem-solving abilities.
Maintains professionalism and performs well under pressure, including in emergency situations.
Flexible availability based on assigned work hours.

Physical Demands

Ability to grasp, lift, carry, and move packages on a wheeled cart up to 60 lbs.
Capable of walking, bending, kneeling, standing, or sitting for extended periods.
Manual dexterity to operate office machinery (phone, copier, binding equipment).
Able to talk on the phone while inputting data simultaneously.
Frequent lifting or moving of items weighing 40 lbs. or more.
Vision abilities include close and distance vision, focus adjustment, and color differentiation (including shades and brightness).

Travel: Some local travel may be required.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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