Head of Retail - Canada: 14 Month Parental Cover Contract

Head of Retail - Canada: Parental Leave contract 14 months

The Head of Retail - Canada is responsible for developing sales, people, operational strategies and customer experience for our retail stores in the Canada market. You will also work closely with a Retail Finance Business partner, and through collaboration with the wider Leadership team, ensure that the market exceeds budget and improves profit and KPIs, whilst ensuring all teams are providing exceptional customer experience in line with brand values in a safe environment. You will work closely and collaboratively with the other Heads of Retail (USA East, USA West and USA Central ), forming a strong and inspirational Retail Leadership team for North America. Creating an environment for empowered shop managers.

Lush Retail is run by passionate individuals that work for their local customers. They are at the heart of their local community, and surprise people with exciting products and genuine care.

The Role

The Lush North America Retail business is managed by Lush Shop managers, who are committed to serving their customers and growing their business. The role of the Retailers is to actively support the managers through fresh and innovative advice and encouragement, genuine care and by ensuring we recruit, develop and train empowered and highly skilled shop managers. The Head of Retail role takes ultimate responsibility for the success of this team in these areas, and provides them with direction and support. 

The Head of Retail - Canada is part of the Leadership team which involves contributing to North America vision and strategy, making investment decisions, identifying risks and opportunities in order to take action, having oversight and understanding of the financial results, contributing to financial projections and representing the local team on a global level.

You Bring The Following Qualifications:

Essential/ Required

• 10+ years’ retail experience including multi-unit retail and sales leadership 
• Experience running a Lush shop brilliantly 
• Immense respect for shop teams, managers and what they do best
• Proven success hiring, training, and developing retail leaders 
• History of successful project launches and program development for retail 
• Ability to identify strengths, delegate, prioritise and coach
• Positive, solutions focused mindset with lots of new ideas
• Strong understanding of Lush MAs and business drivers
• Successful working relationships with Lush Managers
• Be able to spot what's working well and replicate it
• Ability to negotiate, challenge and disagree healthily
• Ability to build strong relationships across the Lush business entities, and desire to learn about them
• Adaptable character able to manage reactively and proactively
• Track record of strategic thinking, goal orientation, and strong communication 
• Ability to assess the impact of system-wide changes, anticipate obstacles and prepare 
• Must be able to travel 50% of the time in the US, Canada and UK.
• Must be currently based in Canada, residing within close proximity to multiple Lush stores

Preferred, But Not Essential:

• Business degree or equivalent preferred 
• Strong understanding or experience managing operations, communications, labor, inventory, and/or visual merchandising 
• Experience in cross-cultural collaboration and DEIB or social justice training 
• Fluency in Spanish, French or other languages

This salary range is based on an assessment of the local market and may vary depending on the successful candidate's location. This range is based on base salary and does not include additional bonus program and total rewards eligibility.

Base Salary Range$130,000—$130,000 CAD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.