At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We advance science so that we all have more time with the people we love ​

This position provides a functional support role in the clerical and administrative activities to support the professional services staff to improve data quality, efficiencies and customer support               

Your Opportunity

• Coordination, execution and support of all service activities, ensuring an efficient routine within the department including

• Assists in the development of service strategies

• Coordinates and supports service contract quotation and other technical documents to customers & staff

• Tracks stock in and out of spare parts and accessories & place order as per Service Manager’s request

• Plans meetings, tracking service cases, maintaining department database records, and serving as a liaison between traveling engineer staff in the office

• Co-ordinates and arrangement service car for PS team

• Processes service data, service progress reports and other related records and reports including engineer service reports; KPI and engineer workload in department

• Co-ordinates and preparation of all materials relating to Customers & Engineers local training

• Data entry to track the delivery of spare parts and accessories for engineers and customers

• Tracking SIQ Data, IQOQ

• Conducts business in full compliance to Behavior in Business and Behavior in Competition

Who you are

• A bachelor’s degree is expected. Coursework in administration / health / economics is given more priority

• Multinational companies’ experience in a similar industry is a plus

• At least 2 year experience in similar role

• Able to work well in a team

• Own initiatives to solve problems

• Highly organized and efficient individual

• Good communication in both English and Vietnamese, Team Work

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.