Operations Manager, Media

Job Description:

About the Role:
We are looking for an experienced Operations Manager to join our high-performing Digital Media Hub, supporting paid social campaign delivery across global markets. This role is ideal for someone who thrives on bringing order to complexity, is passionate about operational rigor, and can lead teams through transformation with empathy and accountability.

While prior media experience is a plus, we are primarily seeking someone with a strong operations and people management background

Key Responsibilities:

• Lead and manage operational delivery across the digital media hub, ensuring campaign workflows (briefing, build, QA, reporting) run efficiently across markets and platforms
• Drive operational innovation by identifying gaps, redundancies, or friction points, and designing improved ways of working (e.g., templates, trackers, automation, or tool integration)
• Partner with global stakeholders (client teams, markets, internal teams ) to standardise and evolve delivery models.
• Manage resourcing and bandwidth across a multi-country team structure, ensuring smooth handovers, load-balancing, and coverage in peak periods.
• Coach and manage a team of campaign managers and specialists — enabling high performance, development, and retention.
• Track key operational metrics (turnaround time, error rates, utilisation, productivity) and support reporting for leadership reviews.
• Act as a change agent embedding a culture of accountability, continuous improvement, and agile delivery across the team.
• Work closely with cross-market and cross-service teams (Programmatic, Search, Analytics) to ensure end-to-end integration of digital campaign ops.

Skills & Experience:

• 5+ years of experience in operations management, preferably in a digital or agency environment.
• Proven people management experience, with a track record of leading mid-size teams across geographies.
• Exposure to project management tools, workflow automation, or campaign tracking systems.
• Structured thinker with strong communication and problem-solving abilities.
• High attention to detail and comfort working in a deadline-driven, high-volume environment.
• Prior exposure to Paid Social or Media Ops is welcome, but not essential.

Why Join Us?
You will be at the heart of a global transformation story helping reshape how we deliver digital campaigns at scale. If you enjoy empowering people, and building systems that last this is your playground.

Location:

DGS Philippines - Makati City - AO United Life Building

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent