Desktop Support Analyst

Date Posted:

2025-07-21

Country:

United States of America

Location:

MA105: BBN Headquarters 10 Moulton Street , Cambridge, MA, 02138 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance:

DoD Clearance: Secret

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.  

The following position is to join our BBN team:

The Business Infrastructure (BI) Organization within Raytheon BBN Technologies is seeking a full-time End User Support Analyst to help support functional and engineering staff at BBN’s Arlington location. Primary responsibilities will include, but not be limited to laptop installation, configuration, maintenance, and documentation. The role will also need to maintain other IT assets, prepare equipment for reuse or disposal, and support other IT systems as needed.

At BBN, we offer an exciting and collaborative workplace. If you enjoy a collegial environment that emphasizes innovation, teamwork, and technical excellence, we'd like to hear from you!

What You Will Do

• May perform installations, repairs, upgrades, backups, and other maintenance tasks
• May perform telephone installations and removals
• Set up Audio/Visual equipment for conference rooms
• Troubleshoot a variety of software and hardware problems
• Regularly maintain hardware and software asset inventory database

Qualifications You Must Have

• Bachelor's degree in related field
• Experience with Mac and PC hardware: laptops, desktops.
• Demonstrated analytical, problem solving, and decision-making skills
• Familiarity with administration of Windows 10 and Windows Server and Active Directory
• Familiarity with MS Office Suite and Outlook
• Familiarity with MacOS and familiarity with Linux
• Basic understanding of network principles (TCP/IP) and LAN/WAN
• Active Secret Clearance (DoD)

Preferred Qualifications

• Knowledge of networking essentials including common ports & protocols, DHCP, DNS, switching/routing, firewalls, etc.
• Familiarity with using Atlassian software products (e.g. Jira, Confluence, Bit Bucket)

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location

This is an on-site role. Candidates must reside or relocate within commuting distance of Arlington, VA. Please consider the following role type definition as you apply for this role:

• Onsite: Employees who are working in onsite roles will work regularly in the office

The salary range for this role is 62,000 USD - 118,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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