Domain Specialist - AML Reg Change & Projects

A new opportunity is now available for a Domain Specialist – AML Reg Change & Projects to join our dynamic FCFP tribe.

As our Domain Specialist, you’ll be responsible for end-to-end delivery of the initiatives portfolio for your domain whilst holding accountability for the design and roadmap of KYC related service and process. You will lead the Customer Journey Experts (CJEs) such that through their work, they can achieve the FCFP Tribe Objective Key Results (OKRs) in line with ING Australia’s Leap Strategy.

Furthermore, you’ll inspire, develop, and embed run, change and delivery expertise and both encourage and role model innovation within your Domain and across the FCFP Tribe and KYC/FCP function. In assessing the portfolio of initiatives across the KYC domain, you’ll support the CJE’s in the prioritisation and development of business cases and delivery roadmaps, considering benefits realisation timelines, delivered non-financial risks, and at all times the value/impact to the customer.

This is a hands-on role working closely with the Head of KYC/FCP to execute a data and Tech driven strategy in relation to run, change and continuous improvement (CI) initiatives from a KYC/FCP functional perspective.

Additionally, as a Domain specialist, you may be frequently asked to communicate – including presenting verbally and via written papers incl. business cases, with Senior Leadership Team members, including members of ING Australia’s ExCo and Global Program Leads.

This is a permanent role based in Sydney.

What you’ll do

• Inspire, evaluate and assess CJEs performance. This includes managing all required people processes in your domain.
• Develop domain wide expertise with optimum performance, in which CJEs meet the required (quality and quantity) standards and align with new ways of working as agreed with Head of KYC.
• Assist the Head of KYC with end-to-end planning and development of comprehensive KYC roadmaps, considering resource and cost allocation, risk and issues and efficiencies to promote delivery excellence.
• Act as the single point of contact between FCFP Tribe and Transformation /Enterprise Office or any other delivery teams and business unit in the context of KYC portfolio (incl. Fraud where applicable).
• Represent and drive KYC function related initiatives and CI efforts with internal and external stakeholders incl. Group.
• Directly lead CI efforts across KYC function (e.g. reduce risks, process efficiency, improve Ops60/Digi60/RAS performance) as agreed with Head of KYC in line with overall functional strategy and priorities.

What we’re looking for

• Experience as Product Manager/Owner, delivering customer experience and digital initiatives.
• Mastery expertise in the fundamentals of at least one core pillar of CJE i.e. marketing, product management, process or channel optimisation.
• Proficiency in Unica and automated management systems
• Tertiary qualifications at Bachelor or higher in Digital, Product Development, Customer Experience or Technology disciplines, or demonstrated experience in the Technology discipline within financial services.
• Demonstrated cross functional stakeholder management experience.
• Confidence in being visible with senior stakeholders (within and outside of Tribe) and the ability to influence and facilitate productive cross functional working partnerships.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing the recruiter below.

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

Need more? 
Contact Sabrina Huynh, Sabrina.huynh@ing.com 

Applications close Monday, the 28th of July.
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

Still in two minds?

At ING, we celebrate diversity and innovation. Research shows that 60% of women and underrepresented groups may hesitate at this stage, even after starting their application. Don’t miss out on the chance to bring your unique spark to our team - hit submit now! Your fresh perspective is what we’re all about.

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