As Operational Excellence Expert you work in the Human Resources organisation in the Employee Experience & Operational Excellence Team. In this role, you focus mainly on Operational Excellence, continuous improvement, project and incident management and root cause analysis.

The team

The team works closely with the Local and Global People Services, Center of Expertises, HRBP's, external suppliers and Centralised People Services in Katowice and Manila. The Employee Experience & Operational Excellence-Team works on predefined quality and quantity objectives, including improving the employee experience with continuous focus on (cost)effectiveness, quality, efficiency and speed. In addition, this team works on operational excellence and continuous improvement within (Centralized) People Services. This is done according to the change methodology PACE and the process improvement method Lean Six Sigma.

Roles and responsibilities

As an Operational Excellence Expert, you are responsible for driving continuous improvement by managing small to medium-sized projects independently. Under the guidance of the Senior Employee Journey Expert, you also contribute to larger, strategic change initiatives. You collaborate closely with teams across (Centralized) People Services (such as the Payroll Operations team) as well as other HR domains.

You drive continuous improvement by taking an end-to-end (E2E) perspective on processes (from initial trigger to final delivery and internal communication). You proactively identify inefficiencies, perform in-depth root cause analyses, and translate incidents and recurring issues into sustainable, structural solutions. You collaborate closely with stakeholders across the value chain to ensure process alignment, eliminate waste, and enhance employee experiences. Additionally, you ensure that process changes and improvements are clearly communicated and accessible via the ING intranet, fostering transparency and knowledge sharing across the organization.

Under the guidance of the senior Employee Journey Expert, you will work on major change projects. To improve the Operational Excellence, you work a lot with teams within People Services (for example the Payroll OPS-Team). Change requests arise from both root cause analysis and input from the Payroll OPS-Team.

Operational excellence and continuous improvement:

Proactively identify, analyse and optimise operational processes to maximise efficiency, quality and customer employee satisfaction.
Constantly evaluate and improve operational processes to reduce waste, save costs and optimise operational performance.

Incident management with root cause analysis:

Effectively resolve incidents that occur during the operational processes.
Perform root cause analyses to identify and resolve root causes of incidents.
Implement measures to prevent recurrence of incidents and continuously improve operational processes.

Projectmanagement:

Managing and coordinating small, less complex change projects and collaborating with the senior colleague in the large and complex change projects.
Monitoring progress.
Continuously evaluate and schedule project plans to ensure a successful implementation of the project with the right result and the most impact.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

You have knowledge of and experience in applying the Lean Six Sigma methodology and/or “PACE” change methodology, stakeholder management and project management so that you can guide and assist the organisation in successfully, finding, solutioning and implementing changes.
You are able to perform analyses and find the right underlying causes and determine solutions.
You understand the impact of changes on the organisation, on processes and on practices and you can map this.
You have excellent data analytics skills.
You take an excellent employee experience as a starting point for everything you do.
You think giving and receiving constructive feedback is an important prerequisite for working well with each other and becoming a good performing team.
You are keen on risk and fraud risks. This means that you identify risks of fraud and act on them by integrating mitigation measures in the change process. You actively contribute to the Risk/Compliance culture in the department.
You have a completed education at a minimum Bachelor (HBO) level.
You have strong communication skills in Dutch and English.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

● A salary tailored to your qualities and experience

● 25 - 28 vacation days depending on contract

● Pension scheme

● 13th month salary

● 8% Holiday payment

● Mobility Card

● Hybrid working

● Personal growth and challenging work with endless possibilities

● An informal working environment with innovative colleagues

About us

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?

Contact Maria Renema (maria.renema@ing.com) for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.