ING Analytics aims, by using data & AI, at differentiating ING as a leader in a data-driven organization, within the banking sector and beyond. The team consists of delivery tribes focused on the bank’s key domains (such as Operations, Retail Banking, Wholesale banking, etc.), local country analytics teams, as well as strong support areas around data management, technology, customer journey, UX, and an analytics office in charge of strategy, partnerships, change delivery and business development that you will be part of.
We are incredibly excited about Analytics and the great potential for progress and innovation. We believe that analytics is a key differentiator in bringing superior customer experience. We wish to improve our operational processes and create new and innovative data-driven products that go beyond traditional banking, such as platform models.

The team

As Change Expert you will be part of the Change Delivery team, which is in charge of helping Tribe Leads and the Chief Analytics Officer to set and execute the ING Analytics change deliver strategy (internally and externally, monitor portfolio & alignment with ING strategic programs, business development as well as daily operations. The team is responsible for managing the full portfolio of change initiatives related to Analytics throughout the ING organization, including reporting out to all relevant stakeholders.

Roles and responsibilities

As Change Delivery Expert, you report to the Head of Analytics Change Delivery. Your responsibilities include:

Support change delivery inside and outside of Analytics, ensuring we accelerate ING’s Analytics ambition across all business lines and countries
Together with your colleagues you drive the execution of the Analytics strategy, translating ING’s ambition to become a data-driven digital leader into actionable roadmaps, delivery plans, and measurable outcomes.
Support the managing of the Analytics portfolio, ensuring prioritization, alignment with business value, and transparency through structured reporting and governance.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Education: Master’s degree in business administration
5 years plus experience in managing complex change projects and programs end to end
Proven track record in achieving business impact within a global corporate context, including interacting with a senior management level and excellent communication skills
Strong affinity with Analytics and IT
Experience in a matrix set-up is a strong plus
Excellent interpersonal skills displaying cultural sensitivity in coordinating interactions with and between the different business units.
Ability to bridge the gap between business and IT/Analytics, with focus on value maximalization.
Ability to engage, advice and present with stakeholders, including senior stakeholders, in analytics related matters
Fluent in written and spoken English
Excellent knowledge of Microsoft Office Excel and PowerPoint

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands

The benefits of working with us at ING include:

A salary tailored to your qualities and experience
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.