Team Leader

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Job Summary

• Coordinate all organization’s operations.
• You will be responsible for improving performance, productivity, efficiency and
profitability through the implementation of effective methods and strategies.
• Knows how to effectively coach for improvement
• Can Use Both Google Sheets and MS Excel
• Amenable to presenting and discussing results daily, weekly, and monthly with the managers and clients.
• Amenable to work in Curve, BGC

Qualifications and Key Competencies:

• At least 1-2 years’ experience as an Operations Team Leader or Supervisor in a
BPO setting is preferred
• Experience in Customer Service, Sales, Billing, & Collections is preferred
• Experience handling Telco account is preferred
• Has strong verbal and written communication and comprehension skills
• Good problem solving and critical thinking skills
• Resourceful, able to multitask and has high attention to details
• Flexible and has the ability to quickly adjust to frequent process and information
changes