In Room Dining - Coordinator - Part Time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

ROOM SERVICE COORDINATOR 

The Four Seasons Resort Hualalai is looking for an Room Service Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Room Service Coordinator have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

 

 

WHAT YOU’LL DO 

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. 

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods. 

• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.  

• Responsible for arranging amenities for our VIP guests based on their preferences and dietary restrictions.  

• Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.  

• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. 

• And More! 

 

WHAT TO BRING 

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage 

• Ability to communicate professional and accurately via telephone and in person 

• Strong typing speed & accuracy required – essential for efficiently entering guest orders, coordinating communications, and managing system updates in a fast-paced environment. 

• Successful candidate must possess legal work authorization in United States 

• Ability to accurately read and work with computer systems Including Microsoft Word, One drive, and Excel.  

• Strong Customer Service skills     

• Weekend & Holiday availability required 

 

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• Hourly Rate: $ 28.89 

• An on-site Physical Therapist  

• 24-hour access to Indoor and Outdoor Gym 

• Holiday, Vacation & Sick pay 

• Robust Benefit Plan 

• Company Match 401K Plan 

• Laundered Employee Uniform 

• Free employee meals prepared by the Four Seasons Culinary ‘Ohana 

• Complimentary stays at Four Seasons Worldwide 

• Training and Development Opportunities 

• Employee Recognition Programs 

 

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:  

Facebook: https://www.facebook.com/FourSeasonsResortHualalai 

Instagram: https://www.instagram.com/fshualalai/ 

Twitter: https://twitter.com/FSHualalai 

 

We look forward to receiving your application!  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf