Senior Product Designer - Customer, Digital, and AI domain

Do work that matters

At CommBank, we're on a mission to make digital banking simple and delightful for all our customers. Join our Customer, Digital, and AI domain as a Senior Product Designer and make a meaningful impact. You'll lead the design efforts to personalise and simplify everyday banking experiences using AI across both App and Web, working alongside an exceptional team of Research, Product, and UI Designers. This role offers the opportunity to create innovative experiences that empower our customers on a large scale.

See yourself in our team
Are you excited by the opportunity to work at the intersection of financial services, customer experience and innovation? We’re looking for an experienced Senior Product Designer to join our Product Design Chapter for the [Insert team/program/domain].

You are someone who thrives working end-to-end — from discovery, research and service design to UX/UI design and delivery — and will join our collaborative, customer-focused product team.  You’ll partner closely with Product Managers, Engineers, and Business SMEs in an agile environment to deeply understand customer needs, translate insights into elegant, scalable solutions, and drive outcomes that deliver real customer and business value. You’ll balance strategic thinking with hands-on design execution, and you’ll be a key voice in shaping the product and the broader customer experience.
 
Key responsibilities

Lead discovery work to uncover customer problems, identify opportunities, and inform product strategy through research, workshops, and co-design.
Translate insights into concepts, user flows, scrappy prototypes through explorations and ideation to test hypotheses and validate assumptions that bring stakeholders and leadership confidence in recommended solutions
Create engaging wireframes, prototypes, and high-fidelity UX/UI designs, that maintain consistency with our design system, ensuring solutions are desirable for customers and feasible for engineering to achieve key business metrics
Apply systems thinking and design thinking techniques to shape an offering that must anticipate the needs of customers in a digital/physical service environment, and the staff that serve them.
Collaborate closely with a diverse range of stakeholders inc. Product Managers, Engineers, Content designers, Accessibility managers, and Legal/Risk throughout the agile lifecycle
Champion customer-centricity and advocate for best-in-class user experience at every stage of the product discovery and development process, ensuring products/services are usable by all customers through accessibility/inclusivity
Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, user behaviour data and a “test and learn” mindset
Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback according to our design standards to continuously improve outcomes.
Contribute to evolving our design system for consistency, scalability, and efficiency.
Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.

What You’ll Bring

7+ years of experience designing digital/staff products end-to-end in cross-functional product teams.
Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment.
Excellent interaction and UI design skills, with an eye for detail and craft.
Experience designing for complex systems, services, or platforms, not just isolated features.
Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data).
A portfolio that showcases end-to-end product design thinking, craft, and measurable impact.

Nice to Have

Experience working in Financial Service, or another industry that combines physical and digital services
Exposure to design systems management and contribution.
Passion for mentoring others and uplifting the broader design craft in the organisation.

Why Join Us

You’ll work on products that genuinely impact people’s lives.
You’ll be part of a highly collaborative, customer-first culture.
You’ll have ownership and autonomy to shape the product as a key member of a cross-functional team.

We invest in your growth and career development through coaching, learning budgets, and design community support.

If you are looking to apply, please include a copy of your CV and link to your portfolio. We look forward to hearing from you!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 27/07/2025