Program Manager, People Operations

About the team

At Zillow Group, our mission is to ‘give people the power to unlock life’s next chapter’ and the Product and Program Operations team is helping to deliver on that mission by enabling our product teams build better products.

Our team is responsible for scaling Zillow’s product managers, program managers, and cross-functional initiative owners to improve how we plan and execute work that delivers on our company strategies. We are problem solvers that care deeply for our customers by orchestrating organizational processes, systems, and experience improvements.

About the role

As a Senior Program Manager, you will drive the ways our teams’ collaborate on products that enable agent partners to be effective. You will think strategically alongside cross-functional teams to craft the go-to-market strategies that bring these solutions to our customers at scale and ensure adoption across our agent partners.

Our program team supports Zillow's most critical initiatives, creating clarity through effective communication, facilitation and execution leadership. We are looking for a highly motivated Program Manager whose dream job is one where you get the opportunity to influence across functions and solve complex and ambiguous problems! 

You Will: 

• Coordinate and drive the overall initiative, deliverables, and release plans to ensure successful and timely delivery. 

• Proactively identify and manage inter-dependencies, risks and integrations across multiple products and partners to drive resolutions quickly 

• Create, communicate and own mechanisms to keep team members and executives engaged so our partner product teams can scale faster to customers (B2B)

• Align program goals with Zillow’s company objectives and make data-driven recommendations for adjustments based on program's performance 

• Identify and facilitate strategic discussions on prioritization and trade-offs ad-hoc and via regular planning cycles including HC management, budgets, etc. 

• Improve processes while managing active projects, coaching teams on standards, product lifecycle, playbooks, doc repositories, etc.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You bring a lot to the table, and we’re excited to meet you! Candidates should demonstrate... 

• 5+ years of Software Program Management experience in both small-scale and large-scale companies with a focus on delivering large cross-functional B2B programs

• Skill in leading strategic discussions with executive team members as well as PMs, Designers and Engineers

• Excellent verbal and written communication with the ability to think clearly, analyze quantitatively, problem-solve, and prioritize tasks 

• Ability to build and maintain positive relationships with internal customers based on empathy, trust and an understanding of their goals and priorities

• Ability to influence without direct authority, to partner with disparate, cross-functional teams to define goals and coordinate work to achieve shared goals

• Expert in connecting detailed plans to higher-level strategies and bridging the gap between Agile and Waterfall project management methods

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.