Manager - Training and Development FT (30023)

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org.

POSITION SUMMARY

This position is responsible for the day-to-day management of the training team, programs, courses and Learning Management System (LMS).  The manager must understand the business operations and decision-making process.  He or she should demonstrate the capability to meet deadlines and produce tangible results by leading an effective team.  Also, the manager must be able to support the organization’s strategic vision toward job training.  The top candidate will be innovative, a strong facilitator and outstanding communicator comfortable with change and have the skill to adapt in a continuously changing environment.  The position reports to the Director of Human Resources.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Direct, supervise, and coordinate Training and Development Team activities to ensure the organization’s strategic and unit goals are met.
2. Communicate with the Director of Human Resources on assigned initiatives and maintaining work instructions, reference guides, job aids and other department process documents.
3. Collaborate with operations and administrative leaders to identify and develop training initiatives that address performance gaps and improvements.
4. Continuously improve the curriculum that directly support jobs and drive operational excellence, performance and service.
5. Deliver and review training courses to ensure consistency and implementation of generally accepted training methods.
6. Manage with both internal employees and training vendors to develop and deliver training.
7. Keep training staff current with the most effective training delivery practices.
8. Oversees Learning Management System (LMS) administration.
9. Prepare a variety of metrics and periodic training reports.
10. Additional duties as assigned.

REQUIREMENTS

1. Bachelor’s degree with a concentration in Education, Organizational Development, Human Resources or a related field required.  A Masters’ degree is strongly preferred.
2. Five years or more of experience leading training departments and teams required.
3. Five years or more of facilitation and instructional design experience required.
4. Strategic and critical thinking skills are required.
5. Experience developing soft skills and leadership training programs required.
6. Knowledge of training employees with physical and mental health disability conditions is preferred.
7. Effective written, verbal and presentation skills are required. 
8. Possess the ability to collaborate with various departments to assess training needs, develop and deliver as requested.
9. Expert in Microsoft Office and LMS administration skills. 
10. Must be able to meet the physical requirements of the position.
11. Must have and maintain a valid Texas driver’s license and automobile insurance coverage and be able to travel as needed if you drive your vehicle during company business.

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.

Equal Opportunity Employer/Veterans/Disabled