Account Manager

Div. 53, Austin, TX

Summary

Responsible for building and maintaining relationships with customers, developing opportunities for expansion of services, with heavy focus on customer retention.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Establishment of the post-sales relationship with customers.
• Review customer requirements, set up inspection dispatches, noting 3rd Party Requirements.
• Review inspections monthly to ensure all dispatches are due, cancel/delete any that are no longer needed, confirm that all inspections have been performed.
• Create deficiency proposals, create and dispatch work orders, and notify customer of repair timeline.
• Follow up on completed inspections and inquire about need for additional services.
• Periodic checking in with clients in between service intervals.
• Address customer service requests regarding billing, pricing, inspections and other.

Education and/or Experience

Bachelors Degree and 2-3 years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

Microsoft Office, Word and Excel.

Company Overview

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We are experts in design, fabrication, installation, and maintenance of all types of fire protection systems in virtually all commercial markets for each stage of a buildings life cycle. Headquartered in Duluth, GA, Century Fire has more than 20 offices across seven states including Alabama, Florida, Georgia, Kansas, North Carolina, South Carolina, Tennessee, Texas, and Virginia.

Benefits

We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

Century Fire Protection is a GREAT place to work! Come and GROW WITH US!