For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

DTN is now hiring a Technical Customer Service Agent for our Customer Service team! You will be joining a team of customer experts responsible for responding to and resolving customer issues.

In this position, you will provide customer support for inbound contacts for DTN products. Typical activity includes making change requests, troubleshooting, user education, and overall customer experience. Shift work (evenings, mid-shifts, and weekends) will be required. Mostly email and minimal phone support. Once a month in-office attendance.

What you will be responsible for:

Gathers detailed information to properly assess, research and respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
Evaluates and prioritizes support tickets based on criticality.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters and acts as a knowledge resource for others.
Applies advanced interpersonal skills and technical product knowledge and expertise to efficiently and effectively respond to daily customer-centric activities.
Troubleshoots advanced problems with software applications and recommends corrective action through cross-functional collaboration.
Documents customer information and recurring technical issues and recommends improvements to support product quality programs and product development.
Manages project work aligned to operational objectives, as needed.

What you will bring to the role:

Minimum 4 years of L1 technical support or customer service experience.
Strong computer skills and tech-savvy mindset.
Excellent verbal and written communication skills.
Adaptability to fast-paced environments.
Experience with Salesforce or other ticketing system is preferred.
Critical thinking and problem-solving abilities.
Customer-centric attitude with empathy and positivity.
Experience in the weather or SaaS industry is advantageous.
Willingness to work in shifting schedules, weekends and night shifts.
Amenable for onsite training for one month or more may be required.

What you can expect from DTN:

DTN Philippines Inc. is proud to be certified as a Great Place to Work (2025), a testament to our global commitment to creating a positive workplace culture.

Competitive Salary
Generous PTO
Flexible work arrangements
Healthcare coverage extended to three dependents on day one of employment
Retirement plan
Unlimited access to 13k+ courses via learning platform to support employee career advancement
Employee Assistance Program (EAP)

Compensation:

The targeted hiring base pay range for this position is between PHP 32,083 and PHP 45,833 monthly. DTN is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experiences, training/education, transferable skills, business needs, internal equity, and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market-competitive variable pay and benefits.

Applications for this position will be accepted until August 21, 2025. Interested candidates are encouraged to submit their applications before the specified deadline.

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About DTN:

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

Recruitment Fraud Notice:

DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at Careers@dtn.com to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.

Why DTN?

OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world.
OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.
OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.