Senior Performance Lead

• Lead a team that campaigns for operational excellence, advocates for a culture of innovation and high performance, and optimises customer-first ways of working

• Turn strategy into action to drive a volume-resilient workforce and facilitate best-in-class service

• Lead agile ways of working and performance uplift

• Drive smarter planning, financial control, and risk management

• Campaign for strong and effective change management and support our people through fast-paced change

• Be a trusted partner across business operations

Do Work That Matters

The Chief Operating Office (COO) Division is a centre of excellence for CBA. Every process we execute has a direct impact on our customers’ experience.

As part of the Post Settlements and Discharges team, you’ll be supporting a fast-paced BU focused on delivering premium and transformed customer-first service experiences that build strong, lasting relationships with our customers. You’ll play a key role in enabling a culture of high-performing teams, operational excellence, optimising financial, risk and change management, and driving outcomes that align with our Group’s strategic objectives.

As a Senior Performance Lead, you’ll be part of a high-impact team that drives strategic change, strong performance uplift, and continuous improvement across complex teams. You’ll work closely with leadership across multiple domains to ensure business commitments are met and that streamlined frameworks are embedded and effective.

You will orchestrate planning and prioritisation to ensure strategic objectives are translated into action. You’ll lead performance tracking, identify interventions, and provide expert guidance on tools and techniques to drive measurable elevated business outcomes.

Key responsibilities for this role include:

• Lead a high-performing and passionate team with a continuous improvement mindset that fosters a BU-wide culture of innovation

• Oversee the accuracy and quality of BU data in systems/tools (e.g. Risks, Issues, Dependencies)

• Collaborate with leadership to create BU OKRs and initiatives that align with overarching strategy

• Monitor key business metrics to report on business performance and identify actions for execution or escalation

• Utilise data-driven insights to evaluate BU progress against OKRs in preparation for BU performance forums, QBRs, and Big Room Planning sessions

• Lead performance forums and contribute to complex orchestration discussions

• Facilitate knowledge sharing and promote agile ways of working across squads

• Ensure compliance with group policies, processes, and frameworks

• Track workforce and support resource decisions to enable delivery of outcomes

We’re interested in hearing from people who have:

• Experience in performance management, strategic planning, and agile delivery

• Strong analytical skills and the ability to translate data into actionable insights

• Proven ability to lead forums, influence stakeholders, and drive continuous improvement

• A collaborative mindset and the ability to manage complexity and change

If this sounds like you, please apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 24/07/2025