Mortgage Servicing Payment Specialist

Monday - Friday 8:00am - 5:00pm  (In Office)

This position specializes in the processing of payments and payoffs for 1-4 Family Mortgage secured loans. This position will also process transaction exceptions, rejects, or returned items. This position is responsible for keying all mortgage servicing transaction maintenance.

 

Primary Duties:

• Update and maintain position procedures.
• Process mortgage servicing payments.
• Responsible for processing NSF, ACH rejects, NOC/Return transactions and any unposted items when received.
• Process daily reports.
• Process transactions through branch capture.
• Review and process Federal File.
• Research exception items from item processing.
• Monitor and work suspense queues.
• Handle customer inquiries regarding mortgage servicing 1-4 Family 1st Mortgage loans.
• Responsible for processing all cashiering tasks through Black Knight MSP system.
• Process mortgage payoffs and research payoff shortages.
• This position is required to maintain a working knowledge of all Bell Bank, State, Federal and investor guidelines in order to ensure compliance with rules and regulations.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Perform other duties as assigned.

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.

Education, Experience, and other Expectations:

• High School diploma.
• Knowledge of personal computers and related software programs including, but not limited to, Windows XP and Microsoft Office, and ability to effectively use them.
• Experience in banking is helpful.

 Skills and Knowledge:

• Prior work-related experience or prior bank servicing experience.
• Knowledge of basic accounting principles.
• Ability to work independently with good organizational skills; ability to prioritize and meet deadlines.
• Communication skills to interact professionally with lenders and customers.
• Detail oriented with good analytical and problem-solving skills.