Guest Concierge Associate

Williams Lea is seeking a Guest Concierge Associate for our Dallas, TX location.

Shift: Mon-Fri; 8am- 5pm

Pay: $27.50 /hourly + 10% - 15% shift differential

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Company Provided Parking
• Additional Employee Perks and Discounts

Position Summary

The Receptionist is responsible for providing covering the reception desk, greeting visitors and general clerical office support  

Job Qualifications

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers 
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism 
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Must be self-motivated with positive can-do attitude.
• Number and title(s) of direct reports (if any): N/A

Supervision

• Received: Manager of Operations, Operations Supervisor

Job Relationships

• Internal: This position works closely with the onsite team
• External: Clients & visitors

Job Duties

(* denotes an “essential function”)

• Handle additional projects as assigned.  Handle sensitive and/or confidential document and information *

• Prioritize Workflow.

• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.

Working Conditions

• Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Business casual attire required.
• Must be able to work standing up all or most of the time.