Member Services Coordinator

General Purpose: 

Provide support for Southwest Area field staff in their delivery of services to members and analytical support for the Grapevine management as may be required.   

 

Job Duties and Responsibilities: 

• Manage the day-to-day and monthly calculation of the Area’s quality premium program 

• Develop and deliver information tools to field representatives and reports for Grapevine staff as requested 

• Serve as the coordinator of the Southwest Area’s Young Cooperator Program 

• Oversee the sample courier system 

• Produce some material for the monthly Southwest Area Newsletter 

• Prepare weekly membership report 

• Maintain and distribute the Member Handbook as needed 

• Serve as backup for Field representatives 

• Calculate on the miles to market for all new members 

• Office administration – procure and maintain supplies for the Grapevine office and Fall District Member Meetings 

• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned. 

Qualifications

Education and Experience: 

• Undergraduate degree in agriculture, agri-business or similar field 

• Leadership attributes or team lead experience 

• Certification and/or License – Driver’s license and state health department sampler’s license 

Knowledge, Skills and Abilities: 

• Able to communicate clearly and effectively, both verbally and in writing, for a diverse range of internal and external audiences 

• Proficient skill with Microsoft Office Suite, specifically (Excel, Word, PowerPoint) 

• Ability to gain knowledge and proficiency in job specific software in a timely manner, specifically (SAP, Power BI, Salesforce) 

• Strong desire to help dairy farmers 

• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills) 

• Able to work in collaboration effectively and foster good teamwork 

• Able to obtain any certifications/licenses required by the state regulatory agencies 

• Able to demonstrate leadership qualities as a self-starter 

• Able to drive extended miles in a day (up to 500 miles/day on occasion) 

• Must be able to read, write and speak English 

An Equal Opportunity Employer including Disabled/Veterans