AI gives our people more time to care, connect and change lives.

At Trilogy Care, we’re changing aged care for good-not with more paperwork, but with smarter, faster, AI-supported ways of working that put clients and employees first. With organisation-wide access to AI tools and strong leadership support, every team member is empowered to embrace new ways of working. By lifting the burden of admin, AI is helping us make workdays more human-not less. If you’ve ever wished for more time with clients and less time on documentation, you’ll find a future-focused care team here that’s ready to back you all the way.

The Project Manager / Innovation and Transformation Lead (Operations & Assurance) plays a critical role in enhancing Trilogy Care’s commercial efficiency and operating margin optimisation, ensuring robust compliance with Support at Home legislation and driving innovation through strategic use of AI and technology. This role requires a forward-thinking leader with a passion for process optimisation, operational excellence and technological innovation.

What You’ll do

Legislation & Compliance

Maintain expert knowledge of the Support at Home legislative and regulatory landscape.
Ensure ongoing compliance through proactive risk identification and management.

Project Leadership

Own and manage the end-to-end project plan for implementing regulatory changes.
Revise policies, align systems with operational needs, and drive cross-functional stakeholder engagement.
Lead change management, risk mitigation, reporting, and documentation efforts to support transformation.

Operational & Commercial Excellence

Analyse and enhance operational processes to improve quality, efficiency, and scalability.
Drive workflow optimisation and implement sustainable improvements that support business growth.

Innovation & AI Integration

Identify and deliver opportunities to centralise data and leverage emerging technologies across departments.
Represent operational priorities to the Data & AI team and lead the adoption of AI within operational workflows.

Stakeholder Engagement

Build strong relationships across teams and with key external bodies (e.g. Aged Care Quality & Safety Commission).
Communicate requirements, innovations, and implementation plans effectively to internal and external stakeholders.

What You’ll Bring

Proven expertise in operational optimisation and process improvement methodologies.
Strong track record of leading transformation projects, particularly those involving AI and emerging technologies.
Excellent communication, stakeholder engagement, and influencing capabilities.
Strategic mindset with a passion for driving change and fostering continuous improvement.
Knowledge of the Support at Home legislative and regulatory environment is highly regarded but not essential.

Qualifications

Tertiary qualification in Business, Operations, Project Management, Technology, or a related field.
Additional certifications in Process Improvement (e.g., Lean, Six Sigma) and/or AI or Technology Management are highly desirable.

Why Trilogy Care?

Expansive new King Street office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
Vibrant team culture and regular social events
Career mapping and progression opportunities across all departments
Salary packaging to boost your take-home pay
Access to Fitness Passport to support your health and wellbeing
EAP support for you and your immediate family
Employee discounts on groceries, fuel, utility bills, wellness and more

As our Project Manager / Innovation and Transformation Lead (Operations & Assurance), you’ll help shape a future where AI gives care teams more time to connect, clients more personalised support, and the aged care sector a smarter path forward. If you're passionate about operational excellence, inspired by the potential of technology, and ready to make a meaningful difference, we’d love to hear from you.

Please note:

Applicants must have full Australian work rights.

As part of our onboarding process, a police check and professional references are required.