Lead Specialist - Client Advisory

Position Summary

The Lead Specialist, Quant Feeds & Platform sits within the Quant Feeds & Platform Specialist Customer Support team.

The Quant Feeds & Platform Specialists team plays a pivotal role in driving the overall success of the platform. The teams' contributions span across multiple critical areas, including enabling sales success, supporting client retention and growth, and facilitating detailed migration efforts. 

Effectively engaged throughout the entire sales lifecycle, the team collaborates closely with internal customers and clients to ensure users unlock the full potential of the platform. By demonstrating deep expertise in both content and platform capabilities, they help clients understand and improve the value the platform can deliver. This engagement also ensures a smooth and efficient onboarding experience for new users.

Beyond the sales and onboarding phases, the team also functions as a second-level issue point for existing products. They provide advanced support by addressing sophisticated client queries and ensuring timely, accurate resolutions, further reinforcing client happiness and trust in the platform.

We work closely with partners from other Customer Support teams, S&AM, Product Management, Development, Technology, & Performance Excellence, to improve the service quality and ensure that we can accurately anticipate Customer needs.

Role Responsibilities

• Lead new customer content setup integration that meets the customer requirements and achievements, including content validation and mapping, efficient usage of the content and product, job scheduling, and client training

• Collaborates optimally with multi-functional business partners on business growth, product design, release rollouts, EOL/migration, incident issue, retention initiatives and strategic plans and processes

•  Partners with People Leader to continually evolve Specialist capabilities to reflect outstanding customer-centric processes through relevant documentation, tools, & technical delivery methodologies

• Mentors/Coaches staff to ensure accurate delivery of services & solutions and applies sophisticated project leadership skills to drive and implement high priority initiatives around tools, processes and working practices to be a best-in-class service

• Partners with Sales & Customer Consulting to ensure standard methodologies around best usage, extraction and utility of our solutions for our clients and advises solution sets for customized clients.

• Provides expert troubleshooting and applies subject matter mastery to resolve customer issues.

• Advises the resolution of sophisticated or unusual technical and operational problems which may be multi-disciplinary

• Is an expert Business Critical Communicator and displays accountability and ownership throughout the escalation process

Qualifications and Experience Required

• Recommended Degree or equivalent experience: Finance, Business, Information Science, Computer Science, or Economics

• Significant experience in client-facing role in relevant financial or data modelling industry

• Sophisticated understanding of the business area, customer profile, and products supported

• Significant previous experience in customer support functions with in-depth knowledge of technical subject area or specialism

• Previous stakeholder management experience.

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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