IT Service Management Specialist

Key Responsibilities:

• Orchestrate Change: Lead change and release management processes, meticulously planning and executing transitions for minimal operational impact.

• Collaborate for Success: Partner with development, operations, and other IT teams to coordinate changes, releases, and deployments, ensuring alignment and efficient execution.

• Tool Mastery: Manage change requests, releases, and documentation within ITSM tools, maintaining records and ensuring adherence to protocols.

• Document for Excellence: Create and maintain clear, comprehensive documentation for change and release processes, promoting consistency and alignment with best practices.

• Continuous Improvement: Analyze and optimize change and release management processes, identifying opportunities to streamline procedures and boost overall efficiency.

Skills and Qualifications

• Experience: Proven track record in change and release management within an IT, Technology, or Operations environment.

• ITSM Expertise: Solid understanding of ITSM principles and proficiency with ITSM tools.

• Problem Solver: Strong analytical and troubleshooting skills to identify potential roadblocks and devise proactive solutions.

• Exceptional Communicator: Collaborate effectively with technical and non-technical teams, explaining complex processes in simple terms.

• Multitasker: Handle multiple priorities simultaneously, adapting to changing demands and demonstrating strong time management.

Additional Points (Plus Points):

• Deployment Skills: Practical experience deploying software applications and updates.

• Incident and Problem Management: Experience with incident and problem management, demonstrating a holistic view of service delivery.

• ITIL® Certification: Possessing a relevant ITIL® certification is a significant advantage.

Why Join Us

• Shape IT Efficiency: Directly influence the smooth operation and continuous evolution of our IT systems.

• Best Practices Advocate: Champion industry-leading standards and drive process improvements within our organization.

• Cross-Functional Collaboration: Engage with diverse teams across the IT landscape, building strong relationships and facilitating effective change implementation.

• Grow with Us: Access professional development opportunities to enhance your ITSM expertise and advance your career in service management.