Front Office Coordinator/ Patient Sales Consultant

About Us

At Dental Boutique, we are passionate about transforming lives, one smile at a time. As an award-winning cosmetic dental practice, we are recognised for our expertise in delivering exceptional smile makeovers across Australia and New Zealand.

Our growing network, offering world-class patient care and cutting-edge dental services. We pride ourselves on creating a warm, welcoming environment and building lasting relationships with our patients.

We are proud to be:

• Multi-award winners, including Australian Business of the Year, Dental Services of the Year and Health Services of the Year
• A nationally accredited, highly acclaimed cosmetic dental brand
• Known for our bespoke, natural smile makeovers, designed with artistry, detail, and advanced technology

But what truly sets us apart are the values that drive everything we do:

• We Care and Respect – our patients, our people, and our purpose
• We Deliver What We Say We Will Do – every time
• We Do Everything with Passion – because we believe in what we do
• We Pay Attention to Detail – perfection lives in the details
• We Lead the Way – with innovation, ambition, and confidence

About the Role

This hybrid role blends the warm, relationship-driven nature of patient coordination with the fast-paced energy of front office reception. You’ll:

• Be the welcoming face of the clinic, managing reception duties, appointment scheduling, and patient follow-ups with efficiency and care.
• Support patients as they begin their smile journey—building trust, answering questions, and ensuring they feel informed and valued every step of the way.
• Use your people skills and solution-focused mindset to help patients take the next step in their treatment, creating a seamless and positive experience.
• Collaborate closely with clinicians and the broader team to deliver consistent, high-quality care.

What You’ll Bring

• 2+ years’ experience in sales, customer service, or patient coordination — experience in cosmetics, private healthcare, luxury retail, or wellness is highly valued.
• Excellent communication skills, with the ability to convey treatment-related information clearly, calmly, and with empathy.
• A strong service mindset — you're driven to create positive experiences and support each patient’s journey.
• Confidence in managing bookings, reception responsibilities, and payment conversations.
• High attention to detail and the ability to coordinate tasks such as follow-ups, appointment scheduling, and supporting dentist-led treatment plans.
• A collaborative, can-do attitude and a desire to grow and evolve within the role and business.

Why You’ll Love Working With Us

• Meaningful Impact – Contribute to a brand that genuinely changes lives, one smile at a time.
• Career Progression – Be part of a fast-growing company with clear pathways for development and promotion.
• Team Culture – Join a passionate, supportive team that lives its values every day.
• Growth & Learning – Access ongoing training and development to elevate your skills and confidence.
• Forward-Thinking Environment – Thrive in a dynamic clinic that embraces innovation and continuous improvement.

Ready to Apply?

If you’re ready to make an impact, we’d love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role.