Regional IT Helpdesk Analyst

Are you inspired by “what’s next”? So are we.

When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.

Job Description

Albemarle is seeking an Regional IT Helpdesk Analyst to join our team based at Budapest. The successful applicant will be responsible for the daily coordination and implementation of IT tasks to support the wider Budapest team and multiple Albemarle locations across the EMEA region.

The Regional IT Helpdesk Analyst will be the first point of contact for all things IT. This will require both a technical and customer service-based approach. The applicant should have refined organizational, planning and prioritization skills and able to work collaboratively in a team environment.

Your role as part of the IT team and reporting directly to the Global Service Desk Manager is essential to the on-going IT support to the Albemarle team. The role is hybrid with office presence at our site.

KEY JOB RESPONSIBILITIES

• Assist wider EMEA IT team as a member of a newly introduced regional IT helpdesk team, directly supporting Albemarle's userbase in the entire EMEA region (~1500 users)

• Serve as first point of contact , manage first call resolution of incoming IT incidents and tasks, escalate towards next point of contact where appropriate, and manage service outage procedures, using the Service Now ticketing platform

• Troubleshoot system and application problems

• Interact with other multiple departments of Albemarle

• Security focused assist with the deployment of any patches, hotfixes on infrastructure as prescribed by the Global Infrastructure group

• Printer and MFD (multi-functional device) support to include basic troubleshooting and queue management

• Basic PBX support to include troubleshooting, adds, moves and changes

• Provide support for video conferencing and collaboration tools such as Microsoft Teams

• Be aware of and stay current with leading practices for IT through research, networking, prototyping and education

• Perform other duties as assigned

REQUIREMENTS

• Bachelor’s Degree in IT highly regarded

• Industry Certifications (Microsoft, Cisco, ITIL, CompTIA) highly regarded

• 2 years of experience in a similar role

• Ability to operate effectively within a team environment

• Customer service focus and excellent troubleshooting skills

• Experience with Service Now or FreshService ticketing system is an advantage

• Experience with Microsoft SharePoint, 365 and Azure platform is an advantage

• Excellent communication and documentation skills

• Ability to communicate effectively in English, ideally in Spanish or German, in written and verbal form

• Demonstrated experience in supporting Windows server and workstation environments

• Experience with Virtualization technologies (VMWare or similar) advantageous

• Experience with Networking Technologies (Cisco, Meraki or similar) advantageous

• Experience with Enterprise Software Systems (ServiceNow, Microsoft Teams) advantageous

• Experience with Collaboration Hardware and Software Systems (Crestron, Poly) advantageous

• Familiarity with OT/PCS systems (PLC hardware) advantageous but not essential

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Benefits of Joining Albemarle

• Competitive compensation

• Comprehensive benefits package

• A diverse array of resources to support you professionally and personally.

Choose to unlock your full POTENTIAL. Apply today.