Faults Consultant L2

Start Date: Monday, 4th August 2025

Rotating Roster: 7 days per week / 24 hours per day

Work from Home (once speed to competency has been met)

The role we want to fill

Startek is currently recruiting Faults and Emergencies Consultants to work with our Energy Distribution team. As a Faults and Emergencies Consultant you will be responsible for providing outstanding customer service and ensuring the timely and accurate reporting of faults and emergency calls across our network. You will register and manage customer expectations around faults and emergency response times in line with Service Level Agreements.

Details you need to know

Start Date: Monday, 4th August 2025

Work From Home (after speed to competency has been met) Training will be conducted in our Melbourne Docklands offices (2 Weeks + Consolidation Period)

Rotating Roster: 7 days per week / 24 hours per day

Permanent Contracts available with minimum 35 hours per week available

Permanent Contract: Pay Rate: $28.12 per hour + Superannuation + Leave (pro rata) + Penalty rates on weekends and after hours. Guaranteed 35 paid hours per week.

All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

About You

• Previous customer service experience from within the hospitality, retail or call centre industry will be advantageous
• Previous experience within Utilities (Gas/Electricity) – advantageous
• Outstanding customer service skills with the ability to empathise with customers
• Sound business judgement and decision-making ability
• Effective and appropriate communication skills
• Attention to detail and accuracy
• Ability to work autonomously
• Ability to work in a high-pressure environment with the possibility of life-threatening situations and difficult callers
• Self-motivated and a team player
• Advanced computer and data entry skills

What you will get in return:

• Work with a well-respected client providing vital services
• Opportunity to develop a career with a global organisation. Opportunity pathways can include:
• Leadership (Team Leaders & Operation Managers)
• Human Resources (HR, Recruit, Payroll)
• Training & Development
• IT Helpdesk
• Subject Matter Experts
• Workforce Planning and Real Time Analytics + much more
• Exciting Reward & Recognition program that run fun activities and awards
• Our own Employee Engagement Committee + much more

Who we are at Startek

Startek is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Present in 13 countries, Startek has more than 38,000 CX experts servicing clients across a range of industries, including Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. 

As part of our values, we are committed to supporting inclusion and diversity at Startek Australia. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is supported in their development at all stages in their journey with us and are highly encouraged to apply for the role. 
To Learn more about us visit www.startek.com or www.startek.com/careers

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