General Information

Team:

Garradin Portf

Close date:

Wednesday, 20 August 2025

Working pattern:

Full time

Contract Type:

Permanent

Location:

Sydney

Department:

32 - 32 Garradin

Description & Requirements:

Bravura’s Commitment and Mission
At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.
As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.,

About The Role
Based out of our Sydney, Melbourne or Adelaide office, the Senior Support and Client Delivery Manager is responsible for ensuring effective processes and governance across all areas of Client Service. Reporting to the General Manager - Garradin and Specialist Wealth, this role drives consistency of service within commercial boundaries, whilst achieving target revenue growth.

What You’ll Do

Lead a team of Consultants, Service Delivery and Support professionals
Build a high performing culture that delivers quality service outcomes to clients
Create and maintain the service strategy and drive ongoing service optimisation.
Identify and execute opportunities to improve the efficiency and quality of helpdesk and support process
Act as escalation point to resolve complex issues in a timely manner and implement prevention strategies
Manage contract operations and financial performance whilst ensuring services are delivered within SLA’s.
Coordinate resourcing, tracking and managing activities and deliverables to achieve outcomes
Maintain strong client relationships, improve client satisfaction and align the service strategy to clients needs
Manage client delivery budget and identify future revenue generating opportunities
Preparation of statements of work for professional services engagements
Monitoring team billable utilisation and balancing supply with client demands
Manage financials for all projects, budget forecasting and P&L for portfolio of clients
Support Sales team in responding to tenders and quote activities

Unleash your potential
To be successful in this role, your background and experience will include:

5+ years of experience in a similar role leading client delivery and support services teams
Experience in enterprise software implementations, business management, IT, systems integration consulting, and design.
Experience monitoring and analysing operational performance metrics
Financial literacy with proven ability to manage costs to meet profitability targets
Proven ability to effectively prioritise work whilst considering the impacts and needs of clients.
Strong understanding of client support processes, tools, and metrics
Demonstrated ability to manage, lead, inspire, and develop high performing teams
Excellent interpersonal and communication skills, able to build strong relationships and influence stakeholders across all levels

Working at Bravura
Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.

Competitive salary and employee benefits scheme
2 paid volunteering days and a range of community-based initiatives to get involved in
Parental (including secondary) leave policy
Flexible Hybrid workplace as we value work life balance
Bravura Leave day – to celebrate events that are important to you.
Generous reward and recognition programs
A friendly, social and supportive global team that thrives on delivery & embraces diversity

So, what’s next?
We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.
Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.
All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.