Manager, Revenue

REQ13051 Manager, Revenue (Open)

POSITION SUMMARY:

The role of the Manager, Revenue Management is to help the company maximize revenue through inventory control, pricing and distribution. He/She is required to lead a team producing management reports to proactively monitor segment revenue performance and room occupancy and recommend strategies to maximize revenue opportunities. He/She handles day-to-day revenue management operations for all properties within City of Dreams Mediterranean.

PRIMARY RESPONSIBILITIES:

• Proactively manages room inventory through various sales channels (gaming and hospitality channels) and platforms to ensure optimization of revenue.
• Monitors and understands the pricing of competitors, the dynamics of the local market, and demand generators.
• Devices forecasting model to estimate demand and to develop annual room strategy plan that is incorporated into casino & hotel marketing programs and initiatives.
• Evaluates group leads forwarded by the sales team to ensure pricing competitiveness and profitability.
• Conducts market research and analyzes market trends in pricing and occupancy.
• Ensure the effective use of revenue management systems and tools.
• Generates performance reports, translates statistics into insights and insights into actionable items.
• Monitors and adjusts strategies to ensure revenue performance.
• Leads, monitors and evaluates all revenue management initiatives.
• Direct and engage in optimization studies, both gaming and non-gaming, to identify key revenue opportunities across different sales channels.
• Implement daily pricing strategies and decisions across all public channels.
• Monitor pricing integrity in collaboration with the e-commerce and distribution team.
• Collaborates with Sales, Events and Marketing teams to develop targeted offers and promotions.
• Performs an active role in preparing the annual room revenue budget for all the properties of City of Dreams Mediterranean.
• Coordinates all global brand-initiated sales, revenue and marketing initiatives with all concerned departments.
• Manages, mentors, and leads the revenue team with efficient deployment of resources and constantly reviews workflow to ensure resources are utilized in an effective and efficient manner.
• Develops and implements revenue management training programs for the team.
• Aligns the plans of individual business units and functions with the overall strategic direction and positioning of the Company.
• Performs any other projects or tasks as assigned by the Senior Manager, Revenue Management.

KEY PERFORMANCE INDICATORS:

• Annual revenue and EBITDA for casino and hotel.
• Improvement in hotel KPI’s – revenue, ADR, theoretical win per room
• Timely completion of delegated tasks with accuracy.
• Displays a high commitment in delivering and improving customer service, internally or externally.

QUALIFICATIONS:

Experience

• Preferably 5 years of experience in the field of Yield/Revenue Management with at least 3 years in a managerial position.
• Proven track record in highly numerate and analytical roles
• Experience in Hotel/F&B/Retail Yield Management system setup in integrated resorts is an advantage.

Education

• Tertiary qualifications in mathematics, statistics, economics, actuarial science or marketing, relevant training in Hotel and Revenue Management

Skills / Competencies

• English language skills is mandatory
• Knowledge in OPERA Property Management System is critical
• Deep understanding of pricing, inventory control and distribution systems
• Highly proficient in using Microsoft Word, Excel & Power Point
• Experience with database and dashboard tools is an advantage
• Good interpersonal and communication skills

PER PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results

• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable