This is a remote position.

At Madiff, we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, and Cybersecurity – supporting industries like Telecom, Banking, and Hi-Tech.

Are you ready to take ownership of critical incident response in a global payments environment?

We're looking for an Incident Manager to join our client's Operations team, helping to maintain the availability of high-impact payment applications used by millions worldwide.

Your responsibilities will include:

Acting as the first point of contact during major and minor incidents affecting payment platforms
Coordinating real-time response across internal support teams, vendors, banks, and senior stakeholders
Leading and facilitating bridge calls involving developers, administrators, and executive leadership
Preparing and distributing incident status updates, reports and RCA documentation
Assisting with regulatory reporting, including escalation to WWNOC and compliance teams
Supporting disaster recovery simulations, change tracking, and incident-related audits
Contributing to process improvements and SOP documentation

Requirements

4+ years of experience in Incident Management or NOC Coordination
Solid understanding of ITIL
Familiarity with incident, problem and change management processes
Strong communication skills – able to engage with both technical and non-technical stakeholders
Experience working in remote, distributed teams (UK/PL/DE time zones)
Willingness to cover on-call shifts (1 week/month)
Fluent English and Polish – both written and spoken

Benefits

What we offer:

Remote-first work model
Paid on-call rotation aligned with UK time zone
Comprehensive medical care

If you're ready to step into a dynamic, high-impact environment – we'd love to hear from you