IT Officer

Company Description

Digital Divide Data (DDD) is a BPO that delivers ML data solutions and content services to Fortune 500 companies and the world’s leading academic institutions. DDD is unique in its ability to deliver end-to-end data creation, curation, labeling, and annotation services, regardless of scale, with a guaranteed level of quality.

Job Description

What You'll Do

Strategic IT Planning

• Implement IT strategies aligned with global goals

• Conduct regular audits to optimize tech operations

• Roll out policies, procedures, and standards to elevate IT practices

Infrastructure & Systems Management

• Deploy, and maintain networks, servers, and systems

• Guarantee system security, performance, and uptime

• Lead IT help desk operations and provide timely reports

Tech Innovation & Capacity Planning

• Stay ahead of industry trends and tech advancements

• Assist in hardware/software upgrades and lifecycle planning

• Collaborate with project managers on IT capacity needs

IT Service & Stakeholder Support

• Resolve IT issues efficiently to ensure smooth service delivery

• Maintain high stakeholder satisfaction levels

• Build strong relationships across departments and with external vendors

Cybersecurity, Risk & Compliance

• Implement cybersecurity protocols to protect data and systems

• Develop and maintain disaster recovery and business continuity plans

• Ensure compliance with data privacy and industry standards

Qualifications

What You Bring:

• Degree in IT, Computer Science, or related field

• Strong foundation in AWS and cloud infrastructure

• Keen interest in networks, cybersecurity, and emerging tech

• Proactive, self-driven, and research-oriented mindset

• Excellent communication and stakeholder engagement skills

Bonus Points For:

• AWS certifications (Solutions Architect, SysOps, Security)

• 4 years+ Experience in BPO or service-based industries

• Familiarity with cybersecurity frameworks and regulatory compliance

• Help desk and IT service management experience

• Project or vendor management exposure