Assistant Housekeeping Manager

We are looking for a detail-oriented and hands-on Assistant Housekeeping Manager to support the daily operations of our housekeeping department. In this role, you will assist in supervising housekeeping staff, maintaining cleanliness standards, and ensuring a high level of guest satisfaction. The ideal candidate has strong leadership skills, a proactive attitude, and a commitment to excellence in hospitality.

Your Day-To-Day:

• Assist in overseeing the day-to-day operations of the housekeeping department, including room cleaning, public areas, laundry, and back-of-house spaces.
• Supervise, train, and motivate housekeeping staff to meet service and cleanliness standards.
• Conduct room and public area inspections to ensure consistency with hotel standards.
• Coordinate room status updates with the front office and maintenance teams.
• Help manage inventory of cleaning supplies, linens, and guest amenities; assist with ordering and stock control.
• Support the Executive Housekeeper in scheduling staff and managing labour costs within budget.
• Respond to and resolve guest complaints or requests promptly and professionally.
• Ensure compliance with health, safety, sanitation, and hygiene standards.
• Assist in onboarding and ongoing training of housekeeping personnel.
• Maintain proper documentation including inspection reports, staff attendance, and maintenance issues.

What We Need From You:

• Previous housekeeping supervisory experience in a hotel or resort environment.
• Strong organizational and communication skills.
• Ability to lead a diverse team in a fast-paced environment.
• Proficient in housekeeping management systems and Microsoft Office.
• High attention to detail with a passion for cleanliness and guest service.
• Ability to work flexible hours, including weekends and holidays.
• Degree or diploma in Hospitality Management or related field preferred but not required.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?