We are seeking a highly motivated and customer-focused Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. As the face of our hotel, the Front Office Manager will oversee all front office functions, ensuring efficient service, smooth guest check-in/check-out procedures, and the highest standards of hospitality.

YOUR DAY-TO-DAY:

Supervise daily front office operations including check-ins, check-outs, guest services, and reservations.
Manage and train front desk staff, concierge, bell desk, and night auditors.
Ensure outstanding guest service by handling guest complaints and requests promptly and professionally.
Maintain room availability and coordinate with housekeeping for efficient room status updates.
Collaborate with other departments to ensure a seamless guest experience.
Prepare front office budgets and manage labour costs within budget.
Monitor and analyse guest satisfaction trends; take action to improve service quality.
Ensure compliance with hotel policies, procedures, and safety regulations.
Oversee the implementation and maintenance of front office systems and technology.
Create work schedules, conduct performance evaluations, and mentor team members.

WHAT WE NEED FROM YOU:

Proven experience as a Front Office Manager or in a supervisory front desk role, preferably in a hotel environment.
Excellent communication, leadership, and organizational skills.
Strong problem-solving abilities and attention to detail.
Proficient in hotel management software (e.g., Opera, Maestro, or similar PMS).
Ability to handle stressful situations with a calm and professional demeanour.
Flexible schedule, including availability on nights, weekends, and holidays.
Degree or diploma in Hospitality Management or related field preferred.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?