Senior Manager, Global Groups and Meetings Europe

Role Purpose

Establishes plan to deliver activities supporting Global Sales strategy and leading change management activities. Monitors/measures performance and operational effectiveness. Collaborates/consults with Global/Regional Sales leaders as the principal expert for matters related to the specified functional area of focus. Provides recommendations to leadership in the development, implementation, and evaluation of policies, practices, and processes within the specified functional area of focus. Oversee hiring, onboarding, training, supervision and development of employees. Analyzes and identify trends and implements necessary action to improve productivity and efficiency.

Key Accountabilities

• Foster a culture of performance and accountability by setting clear expectations, regularly coaching team members, and recognizing behaviors aligned with IHG’s Winning Ways and Growth Behaviors
• Provide leadership and oversight of team members of a global team or multiple teams.
• Organize resources and establish priorities to meet performance targets.
• Leading role in the development and implementation of function/segment processes, policies and practices.
• Collaborate on the development of appropriate quality and performance metrics.
• In collaboration with Global/Regional Sales leaders, establish agreed “Ways of Working” including targets, SLAs and SOPs.
• Regular review of results to identify areas for performance improvement; develop and implement action plans. 
• Develop team members through a balance of formal and informal coaching and performance management.
 

Key Shared Accountabilities

• Ensure successful implementation of new processes, applications, tools (e.g. , IHG Javelin)
• Collaboration with Global/Regional Sales leaders and sellers on team member deployment (as relevant).
• Collaboration with Global/Regional Sales leaders and sellers on review of performance (as relevant)
 

Key Skills & Experiences

Required Skills –

• Strategic and process-oriented mindset with a strong focus on operational excellence.

• Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.

• Strong stakeholder management and relationship-building capabilities.

• Collaborative team player with excellent communication and influencing skills.

• Data-driven decision-maker with a high degree of proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and preferably knowledge in salesforce platforms.

• Committed to fostering a high-performance culture aligned with IHG values.

Qualifications & Experience –

• Bachelor’s degree in Sales, Business Management, or a related field.

• 4–6 years of management experience, preferably within a global or international organization.

• Background in hotel sales, hospitality, or BPO (Hotel Line of Business) is highly desirable.

• Strong understanding of global sales operations, tools, and performance drivers.

• Established business relationships across regions is a strong advantage.