Senior Product Manager, Investor Services

Main Duties & Responsibilities 

• Drive product monitoring and control of custody and trustee services products in liaison with Relationship Managers, Operations Managers and other relevant stakeholders. 

• Ensure adherence to industry regulations and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.

• Ensure the implementation and regular review of product program guides for all custody and trustee services products

• Stakeholder management to ensure alignment on delivery of custody and trustee services products.

• Formulate effective product documentation, policies and procedures, SLA’s to effectively deliver the envisaged propositions.

• Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.

• Achieve Product and e-Channels revenue target and growth as determined.

• Responsible for the implementation and adoption of all regulatory, compliance, FATCA, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Investor services unit.

• Manage and coordinate custody and trustee services client engagement efforts across relevant business units by ensuring that individuals are clear on their contribution and expected outcomes.

• Create product awareness within the bank through quarterly training of branches, support and business-teams in order to embed a custody and trustee services product culture.

Academic and Professional Requirements

• A bachelor’s degree in business management with a bias in Administration, Commerce, Accounting, Economics or Finance
• Possession of MBA/ MSc. in a relevant field will be an added advantage
• At least 10 years' work experience in Banking, six (6) of which should be in Custody Services or Trustee Services
• Experience in general banking and custody operations
• Experience in relationship management and service delivery
• Experience in risk management for custody and trustee services 
• Excellent research, analytical, and problem-solving skills. 
• Experience in product development, support, and implementation
• Commercial awareness and business acumen to identify opportunities for revenue generation.
• Technologically savvy and appreciation of current ICT trends. 
• Integrity and courage to challenge actions within various business units and the status quo. 
• Strong persuasion, management and communication skills
• Strong organizational skills
• Excellent stakeholder management skills 
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.