Field Service XI

Brief Job Description: 
Senior Thermal Customer Engineer:  

• Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each: 

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Respond in a professional manner to all assigned service calls while on duty. 
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Keep company vehicle clean and properly maintained.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Qualifications:

Required/ Minimum Qualifications: 

• Degree in Refrigeration and Air Conditioning, Mechanical or other relevant certificates. 
• Minimum of 2 years’ experience working in Data Centre industry.
• Strong knowledge of Data Center Electrical/Mechanical infrastructure, including UPS/Rectifier system, HVAC systems, chillers & cooling towers. Familiar with Cx testing will be added advantage.
• Solid technical foundation, very familiar with the architecture of data center power supply and refrigeration systems, as well as the principles, maintenance, and common faults of commonly used equipment.
• Excellent written and verbal communication skills in English.
• Willingness to learn and adapt to new challenges in a dynamic environment.
• Bachelor’s degree in engineering or other related discipline.
• Ability to travel up to 90% of the time.

Additional / Preferred Qualifications:  

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed: 

• 90%