First Impression Specialist
Administrative

Looking to be a part of a talented, compassionate and caring pediatric team? Urgent Care for Children is looking for First Impression Specialist to join our growing team. This role is ideal for someone who thrives in fast-paced environments, is highly organized, and enjoys creating positive first experiences for patients and families.

Responsibilities:

• Greet and check in patients upon arrival, collect insurance and other necessary information
• Answer multi-line phone system and direct calls appropriately
• Provide exceptional customer service, both in-person and over the phone
• Offer patients snacks and drinks to ensure a welcoming environment
• Collect patient payments for co-pays and cash pay visits
• Follow Urgent Care for Children’s Patient Service Coordinator standard operating procedures
• Keep front desk and waiting areas clean and organized
• Provide support and guidance to patients and families during their visit
• Collaborate with the entire clinic team to ensure smooth daily operations

Qualifications:

• High school diploma or GED required; Associate degree preferred
• At least 1 year of experience in medical assisting, front office, or medical reception
• Strong communication and problem-solving skills
• Comfortable working in a fast-paced, high-volume setting
• Familiarity with electronic medical records (E Clinical Works a plus)
• Experience with insurance verification, co-pays, and patient payments
• Must be willing to work evenings and at least two weekends per month
• Team player with a positive attitude and a willingness to learn

Schedule:
Our clinics are open after hours and on weekends, with a rotating schedule that includes every other weekend. Flexibility is key for this role.

Clinic Hours of Operation:

• Monday – Friday: 10:00a.m. - 6:00p.m.
• Saturday – Sunday: 8:00 a.m. – 6:00 p.m.
  Subject to change based on company needs and training.

Compensation and Benefits (for eligible employees):

• Competitive pay
• Health, Dental, and Vision Insurance
• Paid vacation time
• 401(k) with generous employer matching
• Career advancement opportunities
• A fun and family-friendly work environment

About Us:
Headquartered in Birmingham, Alabama, Urgent Care for Children began serving patients ages 0 to 21 in 2017. We are committed to supporting the wellbeing of our communities through innovation, compassion, and excellence in care. Our teams are focused on delivering top-tier service in welcoming, child-friendly clinics that make a real difference.

Urgent Care for Children is an Equal Opportunity Employer.
Pre-employment background checks and drug screens are required