Your Role

We are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company.

To achieve our goal we are always focused on identifying improvement opportunities that would ultimately lead to a better client experience. These may be related to more user-friendly client interfaces and tools or automation targets as well as process-and workflow improvements.

We are also acting as a first-point of contact for all client related queries and support the clients throughout their entire 360T lifecycle. The role is therefore conceptualized as a hybrid-role servicing clients and helping them in the day-to-day as well as acting as an automation manager to help the company achieve scalable and sustainable growth.

In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in, exchange and apply your own ideas in an international and innovative fintech company, and benefit from having an own contingent of IT development resources for this purpose.

Your Responsibilities

Improve the overall client experience by utilizing technological solutions
Enhance the efficiency of the daily business operations and reduce operational risks
Analyse and question existing tools, workflows and processes
Identify automation targets and improvement opportunities
Write down business requirements and develop roadmaps to deliver identified goals
Coordinate and align initiatives with other internal teams (e.g., Sales, Legal, Compliance, Accounting, Technical Client Advisory Services, Projects, IT, etc.)
Participate in quality assurance testing and rollout of new products and features
Provide excellent service to existing and new customers
Manage, solve and escalate incoming requests from clients
Ensure a smooth onboarding for new clients to the system

Your Profile

University degree with very good grade point average
Some relevant previous working experience (e.g. within Client Services, Automation, Business Analysis, Product development, etc.)
Excellent analytical and problem-solving abilities
Good at detecting correlational patterns in information
Strong interest in technology, automation and/or artificial intelligence
High level of integrity and conscientiousness
Growth mindset & ability to adjust to a dynamic and fast-changing environment
Very good level of verbal and written English. Other languages are a plus
Proficient in MS Office

Our Offer

Various opportunities for professional development including our internal "360T Academy"
Prime Location: A modern Frankfurt office in the heart of the city
Diverse Culture: Work in a multinational, multicultural environment that values collaboration and inclusion
Team Bonding: Enjoy social gatherings, regular company events and a supportive team atmosphere

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and available immediately.

How to Apply

If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.

Contact

Irune Del Buey
People & Culture Manager
Send email
Grüneburgweg 16-18
60322 Frankfurt am Main

BUSINESS CLIENT SERVICES MANAGER (f/m/d)

360T