Senior Supervisor, Pension Operations

Responsibilities

As a Senior Supervisor, you will provide good quality of service and ensure service level provide to MPF/ORSO clients are met with the company service pledge. 

 

Main Responsibilities 

• Maintain accurate records and thorough documentation
• Response to inquiries and provide information upon requested by clients, eMPF Platform, BCT, intermediaries etc. in a timely, accurately and courteous manner
• Assist to perform the local government filing for pension product;
• Prepare and maintain administrative related materials such as forms, statements, member login passcode, etc. before sending to client;
• Assist employee in training and development;
• Review the materials of respond or inquiries from MPFA or auditor;
• Perform quality checking and assist the Team Leader to control and monitor some functions within the team on regular basis;
• Perform other job related duties or special projects as required.

Requirements

• College or university graduate or equivalent;
• At least 8 years of relevant experience in MPF and/or ORSO schemes administration with 5 - 8 years at supervisory level;
• Self-starter, team player and attentive to details;
• Strong communication and customer service skills;
• Strong analytical skills and good at PC applications especially Excel, Word and PowerPoint;
• Good command of spoken and written English and Chinese.
• Knowledge on excel macro or visual base application (VBA excel) will be an advantage