客服申訴處理與規劃（Supervisor/ Asst. Mgr.）

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

工作內容:
1. 作為公司業務員異常行為案件調查人員，與業務通路進行溝通以及和保戶進行電訪，進行異常案件之釐清與調查。
2. 統籌對接各項內外部查核、支援系統規劃以及不定期專案。
3. 支援申訴案件處理，統整反饋招攬過程與公司行政流程瑕疵，追蹤後續改善事項的落實。
4. 各項例行報表、簡報製作
 

工作條件：
1.學歷：大學(含)以上，保險、風管、法律相關科系畢業尤佳
2.專業知識 / 能力：細心負責，正面積極，具良好的工作態度與溝通協調能力、了解保險基礎業務流程
3.熟悉相關法令、資料統計彙整、Microsoft office軟體應用，熟PPT、Excel樞紐分析。
4.相關經驗：3-5年保險業相關職務(法遵、保服、流程規劃、申訴等)經驗。
 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.