Associate Software Escalation Engineer

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description

Are you passionate about solving complex technical problems and eager to grow your career in cloud platform solutions? As a Junior Escalation Engineer at CyberArk, you’ll work closely with senior engineers, developers, and product teams to investigate and resolve challenging issues in our cloud platform for cybersecurity solutions. This is a fantastic opportunity for someone who wants to dive deep into real-world systems, learn from experienced professionals, and make a meaningful impact.

What You’Ll Do-

• Collaborate with software engineers to troubleshoot and resolve customer-reported issues.
• Reproduce complex scenarios in test environments to identify root causes.
• Analyze logs, system behavior, and code paths to assist in issue resolution.
• Work with R&D and QA teams to escalate bugs and suggest improvements.
• Document findings, solutions, and best practices to help improve internal knowledge bases
• Learn about the CyberArk ecosystem – services, technologies, users etc.
• Learn and grow your technical expertise in cloud security, DevOps, and identity management.

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Qualifications

• Strong analytical and problem-solving skills.
• Basic understanding of software development, networking, or cloud technologies.
• Familiarity with scripting or programming (e.g., Python, Bash, or PowerShell).
• Eagerness to learn, ask questions, and grow in a fast-paced environment.
• Excellent communication skills in English (written and verbal).
• A team player who enjoys collaborating and sharing knowledge.

Bonus Points For-

• B.Sc. in Computer Science, Software Engineering, or a related field.
• Experience with cloud platforms (AWS, Azure, GCP).