Mātanga Whakarite Pirihongo Loyalty Personalisation Specialist

Company Description

Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.

We are proud to be the Kiwi contingent in the Ampol Group, an independent Trans-Tasman energy company, with trading offices across the globe, which are united behind our shared purpose. While many of the challenges and opportunities we face go beyond national boundaries, together we have the scale, influence, and capability to deliver for our customers, communities, and our people.

Job Description

With our exciting new Z Rewards Loyalty Programme comes new job opportunities – we are looking for a Mātanga Whakarite Pirihongo Loyalty Personalisation Specialist to join the tīma.

We love our customers and especially love it when they keep coming back to enjoy Z! In this role you will be involved in creating world class loyalty experiences. We have some pretty exciting mahi happening and more is planned – this is where you come in!

Taking your love of data to drill into customer behaviour you will relay informative proactively and reactively to inform strategies to grow customer value. Working with our marketing and offer strategy teams you will connect our strategic objectives with insights to uncover key customer segments, drivers of behaviour and opportunities to grow customer loyalty.

You will need to be hands on with the data, capable of taking a strategic approach but know where to focus on and have excellent communication skills to explain to a variety of audiences.

Keen to know more?

This role can be based in Tāmaki Makaurau Auckland or Te Whanganui-a-Tara Wellington.  

You will have the opportunity to

• Provide data driven recommendations to support strategic decision-making within the loyalty programs
• Leverage your curiosity, data acumen and storytelling skills to analyse customer attributes, trends and behaviours and then present these to key stakeholders
• Feed learnings into a roadmap of opportunities for reusability, efficiency and automation
• Collaborate with cross-functional teams to build efficient, scalable and reusable data systems and models
• Provide reporting regularly and bespoke and identity opportunities, presenting the why
• Be at the forefront of Z’s industry rewards programme, Z Rewards!

Qualifications

What you’ll bring to Z

• A highly curious and analytical mindset, capable of understanding the wider strategy and leveraging analytics, insights and market research to understand customer behaviour and inform future initiatives
• Great problem-solving skills, with an eye on how we can do things smarter
• Full competence to determine and analyze trends from data and use of analytics and visualisation tools such as SQL, Python and Power BI)Strong experience with interpreting data by examining patterns, trends, relationships, and implications to draw meaningful conclusions and answer critical questions
• Experience with creating reports, and review and presenting reports
• Strong communication skills to present data to technical and non-technical audiences across a range of levels
• Excellent prioritisation skills, we are working at pace and priorities will change quickly – you will need to be nimble and have the ability to prioritise and re-prioritise as needed
• A drive for success and to contribute to a world class loyalty programme at Z

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Additional Information

What we can offer you

• A competitive remuneration package including short-term incentive plan, medical insurance for you and your family, enhanced employer contribution for KiwiSaver
• Generous leave provisions including sick leave, parental leave benefits and the option to buy additional leave
• The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
• Access to Z’s Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 150+ retailers in Aotearoa New Zealand that assist with everyday living expenses
• The opportunity to contribute and be part of a supportive team that is here to make a difference
• A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
• Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $108,300 to $127,400 per annum, plus 15% STI based on company performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.
 

Why Z?

Z has always been a proud Kiwi company. We’re aspirational for our future, confident of our role in Aotearoa New Zealand’s success and deeply loyal to our customers, communities and people.

At Z we focus on achieving extraordinary outcomes by setting the appropriate context, rather than by telling our people what to do. By doing this, high performing and talented people deliver better results and are more personally fulfilled.

We care deeply for our people while pushing them to achieve their best as individuals and collectively as an organisation. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong company values, Tū Kaha Stand Up, Tū Maia Speak Out, Tū Kotahi Side by Side - have created an open and inclusive workplace that promotes personal development and is underpinned by a desire for our people and our communities to succeed.

One of the things we stand for at Z is Diversity & Inclusion. It is our belief that having a diverse workforce make it possible for our people to truly be themselves and deliver on our aspirations for Z.

We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If Z sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why. This is our founding document and provides further insights in what it means to part of the Z whānau.

If Z feels like a good match for your head and your heart, come join us for one heck of a journey!

Whakauru | Apply

Please include a cover letter in your application, telling us why you’re a great fit for Z.

Applications close: Friday 1st August 2025

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

To be considered for this position you must have the legal right to live and work in New Zealand