Student Experience Advisor - Summer Start Programme (October 2025 - March 2026)

Company Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. With over 6000 academic and professional staff supporting more than 46,000 students, we are one of NZ’s largest employers.

Job Description

Te Whiwhinga mahi | The opportunity

Join Our Team as a Student Experience Advisor – Summer Start!
Are you enthusiastic about enhancing the student journey? We’re looking for a motivated individual to join us as a Student Experience Advisor for the Summer Start programme. This is a fantastic opportunity to play a key role in shaping and delivering an initiative that supports students as they begin their university experience.

Summer Start is now an established part of Kōkiri Raumati | Summer Programmes, designed to welcome new students to university life. This fast paced six-week programme offers eligible school-leavers the opportunity to gain credits toward their degree, boost their academic preparation, and receive wrap-around academic and pastoral support. With a comprehensive co-curricular programme, which is largely led by the Student Experience Adviser, Summer Start helps students build friendships, grow in confidence, and make a strong, positive start to their university journey.

Summer Start is aimed at increasing students’ preparedness for, and success from, their tertiary study. If students are planning to study with the University of Auckland, they can get a head start on their studies by joining us for Summer Start.

Some key responsibilities include:

• Deliver & publicise high quality events and activities with the assistance of the Summer Start Student leader team
• Assist, support, and develop new initiatives to improve the student experience.
• Gather and review feedback from all key stakeholders on the effectiveness of programmes and provide recommendations for improvement.
• Demonstrate excellent customer service through reliable, efficient, and accurate execution of service deliverables.
• Assist to recruit, train and lead a casual team of Summer Start Student Leaders

Based in 20 Symonds Street (Engineering Building), City Campus and is an onsite role.

This is a full time (37.5 hours per week), fixed term (up to 6 months) opportunity. During the six-week programme period, some evening or weekend work may be required.

The role starts in October 2025 and end in March 2026, with the option to negotiate an earlier release date based on individual circumstances.

This is a Band E role and the salary range for this role is $62,400 – $77,800 per annum depending on experience and qualifications.

For more information on the role and accountabilities, please view the Position Description.

Mō tō mātou rōpū | About the team

This role reports into the Student Engagement Manager Campus Life but will work closely with and take direction from Programme Lead Summer Start. This is a small but fast paced team that works collaboratively to deliver the Summer Start 6-week programme

He kōrero mōu | About you

To be successful in this role, you will:

• Have strong professional administrative skills and attention to detail
• Demonstrate proactive problem solving
• Deliver excellent student focused service with a professional and positive attitude
• Demonstrate confidence to work autonomously while handling a high volume of queries, often requiring proactive outreach (such as phone calls) to ensure prompt and effective responses
• Have experience in implementing projects and transitioning students to the university.
• Have experience in recruitment and engagement with secondary schools or kura is preferred.
• Have experience leading a group of student leaders and the development and delivery of an engaging programme of events and activities
• Show skills in relationship building in diverse communities and understanding of equity issues.
• Have experience and understanding of opportunities and responsibilities under Te Tiriti o Waitangi.
• Have the ability to work cooperatively.
• Demonstrate excellent communication skills.
• Have a good understanding of the school leavers journey.
• Enjoy working in a fun, rewarding, and fast-moving environment that supports student development

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Kiwi Saver Contribution
• A competitive salary with paid annual leave and sick leave

For more information, please visit Staff Benefits.

Additional Information

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 10th of August 2025 (NZST) to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Important Information:

• The successful candidate will be required to undergo a police vetting check as part of the pre-employment process.
• This advert may close early if a suitable candidate is identified.

Please reach out to Cheryl Martin c.martin@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

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Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz