West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team, we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

What you can expect as the Key Account Manager at West Star:

As a Key Account Manager, you will play a crucial role in building and nurturing strategic relationships with key operators. In this exciting position, you’ll ensure the delivery of top-notch maintenance services while driving exceptional customer satisfaction. Your expertise will be vital in fostering partnerships that not only meet but exceed client expectations. If you’re passionate about elevating customer experiences and making a lasting impact, we want to hear from you!

You will be ESSENTIAL to many FUNCTIONS including (in no specific order):

Serve as the primary point of contact for assigned operator accounts
Develop and maintain strong relationships with key decision makers
Understand clients’ operational needs and maintenance requirements.
Work closely with sales team members to coordinate maintenance, repair, and overhaul services
Ensure timely and efficient delivery of services to include reviewing and adjusting maintenance schedules based on needs and site capabilities
Collaborate with internal departments to meet client expectations, ensure adequate staffing, and equipment availability during their visit
Identify upselling and cross-selling opportunities within existing accounts in partnership with the appropriate sales team member(s)
Develop strategies to expand service offerings and enhance customer experience
Contribute to new business acquisition efforts
Manage service level agreements (SLAs) and contract performance/compliance
Resolve contractual issues, disputes and resolve client concerns promptly
Translate complex technical information between MRO teams and clients
Stay informed about aircraft maintenance trends and regulations
Provide technical advice and solutions
Track and report on KPIs for each account
Analyze data to identify areas for improvement and service delivery
Implement continuous improvement initiatives
Conduct regular satisfaction surveys and reviews
Implement and utilize scheduling software to maximize efficiency
Develop and maintain a long-term maintenance forecast for each account
Effectively and clearly communicate (i.e., speak, write, read) in English

Qualifications

What you’ll need to bring with you:

Your Education:

High School Diploma or equivalent required

Your Experience:

5+ years in aircraft maintenance or account management

Strong understanding of corporate aircraft operations and maintenance

Experience with maintenance scheduling and capacity planning in an MRO environment

Proficiency in using scheduling and resource management software

Excellent communication and relationship-building skills

Attention to detail, strong organizational, and time management skills.

Your Initiative:

We’re looking for a team player who is self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common.

Your Sense of Responsibility:

Unquestioned credibility, judgment, character, and ethics

Attend work every day as scheduled to include overtime, travel and weekend assignments

Must perform all work in accordance with Federal Aviation Administration guidelines

Follow all company and safety rules during performance of duties

Maintain customer-oriented work habits

Direct the work and flow of multiple projects

Other Particulars:

Physical Requirements

Routine walking, bending and sitting

Routing or repetitive physical motion with arms and hands

Basic personal computer operations, especially with Apple and Microsoft products (Outlook, Word, and Excel)

Mental Requirements

Understanding and implementation of regulations and guidelines

Work with others in a professional manner

Coordinate projects

Team management skills

The lists above include the main items for this job position to be successful but not limited to other things that might come about in time. The person applying for this position must understand that the objectives, responsibilities, and requirements could change for better success for the company and the person.

West Star Aviation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.