Senior Manager of Project Management

West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence.  We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel. 

 

When you join our team, we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days, and much more. We don’t want you to live to work, we want you to work and live.

 

What you can expect as a Project Manager at West Star:

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications.  The job includes customer contact and support as well as interface with department managers and technicians.  Customer contact and interface with the company will be the primary functions.  Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities.  Job duties will vary each day and will encompass projects as designated by the General Manager.  Will be required to work independently and manage multiple projects.  Coordination of large projects and customer support are critical.

 

You will be ESSENTIAL to many FUNCTIONS including:

• Review all incoming aircraft SOFs and assign a Project Manager as required
• Lead the Project Management team by advancing new processes and refining existing ones
• Budget planning for the Production Planning Department
• Assist team members in problem solving
• Notify supervisor in advance of shift starting if unable to work.
• Must have reliable transportation to get to work each and every day.
• Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
• Pre-arrival coordination of assigned customer projects. Arrival de-brief coordination.
• Coordination and overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
• Assistance with any department if problems arise.
• Central point of contact for customers and West Star personnel.
• Work independently on projects and coordinate multiple projects as assigned. Schedule and work quality are essential in these functions. 
• Work with customer in project management, pricing and customer support roles.
• Assist as necessary with Sales and Contracts Departments for assigned aircraft.
• Post departure follow up with customer.
• Any other job-related duties as assigned by management.

Qualifications

 

What you’ll need to bring with you:

 

            Education     

            High school diploma or equivalent.

            Airframe and Powerplant License beneficial.

            Aviation specific training a benefit.

            College education or degree beneficial.

            Management, leadership, and customer service training beneficial.

           

            Experience    

            5 - 10 years prior experience in business aviation MRO activities.

            FAA paperwork, work order and billing process experience.

            Extensive customer contact and customer service experience required.

 

            Initiative        

            Self-motivated and maintain a rapid pace.

            Handle customer projects with minimum supervision.

            Coordinate and provide incentive to other coworkers.

            Deal directly with customer, including with areas of conflict.

 

            Responsibility                     

            Perform all work in accordance with Federal Aviation Administration guidelines.

            Follow all company and safety rules during performance of duties.

            Maintain customer oriented work habits.

            Direct the work and flow of multiple projects.

            Assistance in completion of work orders, FAA paperwork and billing items.

 

            Contacts       

            Technicians in all departments.

            Team Leaders of teams assigned to project.

            Company sales representatives.

            Customers and outside vendors.

 

            Physical Requirements       

            Lift at least 50 lbs.

            Routine walking, bending and squatting or sitting.

            Routing or repetitive physical motion with arms and hands.

            Basic personal computer operations.

 

            Mental Requirements          

            Understanding and implementation of regulations and guidelines.

            Work with others in a professional manner.

            Coordinate project.

            Extensive customer contact skills.

 

            Supervision  

            Work with minimal supervision.

            Work with other Project Managers coordinating projects in a cooperative manner.

 

            Working Conditions            

            The majority of work will be accomplished in a heated hangar.

            Office area or general areas of the facility.

            Varied positions in and around the aircraft.

 

            Equipment Used                  

            Personal computer.